Dispatch Operations Supervisor

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

 

AIT Home Delivery is a leader in white-glove last-mile delivery services for furniture, appliances, and electronics, known for precision and reliability. We provide a collaborative work environment with opportunities for professional growth and career advancement.

 

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

 

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Supervisor is responsible performance management and professional development of the Operations team. The Operations Supervisor will be responsible for training and developing employees, assigning work to others, and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.  

 

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

Responsibilities

• Responsible for managing their direct team of dispatchers and supporting fellow teammates within the operations department on performance, job assignments and training.
• Responsible for the day-to-day operations and ensuring our clients' service level agreements are met by driving the team.  Including but not limited to: Days to Complete, Reschedules and Escalations.
• Actively communicate and build strong partnerships with agents/contractors, field management team, and dispatchers.
• Research & analyzing employee productivity daily through certain platforms. Including but not limited to: Power BI, SLR, Fresh Desk and Ring Central.
• Ability to administer, supervise and provide feedback; exercise judgement in appraising situations, address poor performance and make decisions to staff management.
• Take ownership over escalated issues and follow through until all parties are satisfied. 
• Manage daily routes/schedules of shipments and deliveries, track progress of shipments; Ensure the team is adhering to the confirmation processes and push Mobiletek usage.
• Demonstrate leadership through work ethic and high performance.
• Ability to tailor communication (both written and verbal) according to appropriate audience.
• Ensure safe working environment through consistent practice of safety programs and procedures.
• Other duties and responsibilities will be assigned as business demands deem necessary. 
• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
• The wage range for this position is $59,643.89-$84,203.14 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

• Associate's Degree or equivalent work experience required
• Minimum of 3-5 years freight forwarding experience
• 1-3 years supervisor experience preferred
• Experience with Microsoft Office, Power BI, AS400
• Experience with AS400
• Basic understanding of routing operations
• Supervising experience and labor scheduling
• Strong sense of urgency