Dispatch/Customer Service Manager (52787)
Peddler's SonAbout the role
Job DetailsJob Location: Peddlers Son Warehouse - Phoenix, AZ 85034Position Type: Full TimeJob Shift: AnyJob Category: Distribution - ShippingDispatch / Customer Service Manager
Peddler’s Son – Phoenix, AZ
Peddler’s Son is a family-owned, Arizona-based wholesale produce and foodservice distributor serving the industry for over 30 years. We are committed to delivering fresh, high-quality products with dependable service to restaurants, schools, healthcare facilities, and hospitality partners across the state.
We are seeking an experienced, organized, and customer-focused Dispatch / Customer Service Manager to lead daily routing operations and oversee our customer service team. This role is critical in ensuring efficient deliveries, accurate communication, and an exceptional customer experience.
Schedule
Full-time position
Saturday work maybe required
What You’ll Do
Oversee daily dispatch operations and route planning
Supervise and support dispatch and customer service staff
Coordinate with warehouse and drivers to ensure on-time deliveries
Monitor route efficiency, delivery accuracy, and service performance
Handle escalated customer concerns professionally and promptly
Maintain accurate delivery records and reporting
Ensure compliance with company policies and DOT regulations
Drive continuous improvement in routing, communication, and service standards
What We’re Looking For
Previous experience in dispatch, logistics, or transportation management
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced, time-sensitive environment
Proficiency in routing systems and Microsoft Office
Foodservice distribution experience preferred
Leadership Qualities
Organized and detail-oriented
Calm under pressure
Accountable and solutions-driven
Customer-first mindset
QualificationsWhat We’re Looking For
Previous experience in dispatch, logistics, or transportation management
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced, time-sensitive environment
Proficiency in routing systems and Microsoft Office
Foodservice distribution experience preferred
Knowledge of FRESHBITE A PLUS
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