Director, Workplace Operations & Experience, AMER - West

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are looking for a Director of Americas Workplace Operations & Experience-AMER-West. The position will manage a regional team responsible for all aspects of workplace operations, services, and facilities management for leased and owned properties throughout the Western US including our 1M SF Global Headquarters in Santa Clara, CA. This leader will help drive consistency and continuity in the employee & customer experience across all sites in the Americas. 

This role is critical to driving our business, culture and sustainability goals across the Americas West Region. We are looking for a dynamic and mission-driven individual with a passion for delivering world-class experiences that allow our employees to do their best work any place, any time! You will be both execution focused, ensuring our day-to-day business runs frictionless, and strategy focused, making sure we are contributing to Palo Alto Networks long term success.

This is an in office role based in our HQ, Santa Clara CA

Your Impact

• Provide leadership, guidance, and coaching to a diverse team of workplace and facility managers, ensuring the successful execution of workplace operations and experience needs, including the  IFM programs across multiple America - West sites.

• Be a thought leader, and develop and implement new and improved standards or processes to drive a culture of innovation & continuous improvement to elevate the workplace experience for locations under management, and replicate at other sites where applicable.

• Own the delivery of hard and soft services in the Americas West Region, including facilities services for office and lab infrastructure, Event Management, Amenities, Property Management and Support Services such as mail and shipping & receiving.  

• Be an employee experience advocate and a builder of employee-centric  programs to drive  employee success and engagement across America's West Region.   

• Be a partner to the business and other internal teams such as Design & Delivery,  IT, Security, EHS, Finance, etc. to help drive collaboration, strategy, problem solving and communications.

• Manage an existing team made up of both employees and service partners, and ensure this team is, and remains, optimally sized and prepared to meet the company’s needs as measured through SLAs and defined KPIs. 

• Manage contracts and procurement for services, materials, and minor projects.

• Respond to escalations and lead resolution of issues with a customer-first mindset.

• Lead the management of minor construction, tenant improvements, and lab reconfigurations in coordination with design & delivery teams.

• Provide input during planning and execution of space optimization initiatives and site strategy efforts.

• Engage proactively in Corporate Social Responsibility;