Director, Technical Revenue Accounting

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Director, Technical Revenue Accounting

Location: US — Remote (fully remote across the US)

Genesys is seeking a self-motivated Director, Technical Revenue Accounting to lead technical analyses, design and operationalize processes, and review complex deals to ensure compliance with ASC 606. This role leads how complex commercial arrangements are evaluated, structured, and translated into compliant and scalable revenue outcomes under ASC 606. As a key partner to Revenue Operations, Deal Desk, Sales, Legal, IT, and Strategic Finance, you will influence how deals are structured, how systems are configured, and how revenue is recognized across a growing SaaS business. At Genesys, this work directly supports the accuracy and integrity of revenue reporting while enabling the business to bring innovative offerings to market with confidence. You will operate at the center of technical accounting, deal enablement, and process design, with visibility into enterprise-wide initiatives and the opportunity to drive continuous improvement across systems, controls, and policies.

Key responsibilities

• Evaluate revenue accounting for current and contemplated contractual arrangements under ASC 606 and recommend defensible accounting positions for complex commercial arrangements (multi-element, usage-based, term/licensing mixes, implementation/Professional Services, etc.).

• Provide thought leadership, strategy, and practical guidance on technical revenue recognition matters affecting SaaS offerings; act as a subject matter coach and trainer for team members and cross-functional stakeholders.

• Lead large contract and complex deal reviews, including validating appropriate allocation and accurate revenue recognition; provide real-time pre-sales and post-award accounting support to Sales / Deals Desk and Legal to ensure commercial structures are revenue-accounting compliant in consideration of revenue policies and system functionalities.

• Communicate complex accounting guidance, system flows, and technical concepts to stakeholders across Revenue Operations, Sales, Legal, and Finance, ensuring clarity on business implications and outcomes.

• Partner with Product, Commercial, Legal and Strategic Finance to evaluate and design new product and commercial models from a revenue recognition perspective, including system set-up review, SSP determinations and variable consideration frameworks.

• Operate effectively and flexibly in fast-paced environments with multiple stakeholders and evolving priorities across deals, projects, and multiple timezones

• Contribute to AI and automation initiatives that improve and scale revenue processes

• Own continuous improvement of revenue close processes and controls (including SOX controls) to ensure timely and accurate revenue reporting.

• Contribute accounting expertise to enterprise projects, product launches, system migrations, and initiatives that simplify or strengthen revenue processes and controls.

• Maintain and enhance the Company’s revenue accounting policies, technical memos, and documentation repositories; produce technical accounting memos for significant or precedent-setting transactions.

• Support preparation of revenue-related financial statement disclosures, MD&A and executive reporting.

• Coordinate and support internal and external audits over revenue; prepare audit support packages, respond to auditor questions, and present technical positions to external advisors and to the Chief Accounting Officer.

• Partner with IT and Revenue Operations to test, deploy and validate applications and interfaces that impact revenue recognition, and to ensure system configurations support ASC 606 outcomes.

• Manage external consultants as needed for technical projects, system implementations or accounting research.

• Provide leadership, mentorship and on-the-job training for technical revenue accounting and revenue operations staff; drive knowledge sharing and play