Director, Technical Program Management: Availability Initiatives

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

 The Technology Program Management team drives programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue & Coach that create delighted users, thriving teams and innovation everywhere!
 

We are looking for a highly skilled and proactive Technical Program Manager (TPM) to drive cross-organizational programs to achieve critical Availability Initiatives, initially focusing on Service Ownership and Critical User Journey (CUJ) adoption. This role is pivotal to ensuring that complex, cross-functional programs achieve successful delivery and organizational impact. As the TPM, you will work directly with senior leadership and multiple partner teams across Salesforce, managing program execution within our organization while partnering with stakeholders in adjacent engineering organizations. This is an exceptional opportunity for a skilled TPM to lead impactful programs for the Salesforce Availability team, delivering on strategic initiatives that enhance resilience and service reliability for Salesforce products. This is an individual contributor role.

Key Responsibilities:

Cross- Organization Program Leadership:

• Drive end-to-end program management of major Availability programs, with an initial focus on Service Ownership and Critical

 User Journey adoption.

• Execute programs across multiple clouds and functions, coordinating with partner organizations to align on key priorities, roadmaps, and resource planning.

Independent Ownership & Initiative:

• Act as an independent driver, owning key programs and taking initiative to resolve roadblocks and align functional areas, with support from other TPMs where needed for subject matter expertise.
• Anticipate issues and proactively ‘see around corners,’ identifying potential risks and proposing solutions before they impact timelines or deliverables.

Strategic Planning & Forward Vision:

• Lead the vision and roadmap for programs 6-9 months out, spanning 2-3 release cycles.
• Continually adjust and improve operating models as team priorities and requirements evolve, ensuring alignment with Salesforce’s Availability and reliability goals.

Program Complexity & Ambiguity Management:

• Work comfortably in complex, ambiguous environments, managing programs with dependencies across multiple clouds.
• Drive existing programs effectively while developing new programs when needed, defining success metrics and establishing alignment across teams and senior stakeholders (up to the SVP level).

Relationship Management & Influence:

• Build and maintain influential relationships with stakeholders, peer TPMs, executive leaders, and program core team members to drive successful outcomes.
• Align and coordinate key leaders across organizations, addressing immediate and systemic alignment challenges, and advocating for program priorities to influence release planning commitments

Operational Excellence & Meeting Leadership:

• Lead essential meetings (scrum, PCT, workstream reviews) not only by managing logistics but also by driving decision-making, identifying gaps, and promoting alignment across teams.
• Regularly manage the roster for Availability, drive headcount planning, and monitor operational capacity across workstreams to optimize resource allocation.

Effective Communication & Executive Engagement:

• Communicate program status, risks, and dependencies clearly to a variety of audiences, including senior executives, with a focus on transparency and actionable insights.
• Build a robust communication model that facil