Director, Strategy & Operations

See yourself at Twilio

Join the team as our next Director, Strategy & Operations

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are looking for an experienced, high-achieving leader to join the Strategy & Operations organization for the Communications business unit at Twilio. This high-visibility, high-stakes role own the delivery of strategic cross-functional programs within the Communications BU, and broader Twilio as applicable. Partnering with cross-functional leaders across the organization, this individual will be responsible for executing programs / strategic assignments that accelerate the success of the Communications business, in line with the President’s vision and priorities. As the leader of a broad reaching, high-profile program, you will align with the President (and often CEO) on goals, objectives, and success metrics before putting in place operating mechanisms that support the realization of those goals. The position will report to the Senior Director of Strategy and Operations for the Communications BU. 

This position requires exceptional communication skills and a high aptitude for leading through change. Organizational influence skills and the ability to think strategically and lead cross-disciplinary teams is a must.  The right candidate will have a proven track record of exercising influences and driving execution among senior executives.

Twilio is looking for the rare leader who lives the Twilio Magic and is able to combine strategic, analytical, big-picture thinking with the ability to drive detailed, operational excellence. This person is a problem solver and tackles challenges with gusto. They are action-oriented, curious and not afraid to challenge the status quo in order to arrive at the best possible solution. This leader must have relevant experience in leading strategic initiatives in high-execution and high-scale environments. They must be able to solve new, complex problems from first principles.

Responsibilities

In this role, you’ll:

• Have a direct impact on the performance of the Communications business unit
• Drive the execution of strategic areas by partnering with senior leaders across the business (GTM, Product, Operations, Engineering, Finance, etc.) - fostering a culture of collaboration and data-driven decision making and execution
• Directly manage the efforts of individual contributors responsible for driving and influencing outcomes that are multiplied through effective partnerships and coordination
• Create executive communication materials (both internally and externally as applicable) on the status and impact of the programs 
• Maintain independent views and opinions in order to hold stakeholders accountable to the big-picture objective / end game 
• Become the Subject Matter Expert on the comprehensive program, knowing intimately the vision, metrics for success, key players, correct order of prioritization, etc.
• Experiment often and maintain flexibility to achieve the desired outcome:  define success criteria and diligently track performance
• Ensure cross-functional as well as cross-business unit alignment

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of work experience in strategy, operations, finance, and/or consulting experience
• Entrepreneurial mindset with a track record of operating at an executive level, helping to grow a