Director, Strategic Operations - Supply Chain

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The Director of Strategic Operations leads a team with broad responsibility to the supply chain. Primary accountabilities include contract and master data management, SOP creation and management, third party operations strategy, operations reporting and analytics, system development and management, and Operations compliance. This team supports the entire US Operations network and provides ad hoc support to the broader Americas organization. As a member of the operations leadership team, the individual must both lead their team and provide council to strategic decision making.

Location: Hybrid in Orlando or Alpharetta Preferred, will consider other locations for the right candidate.

Scope: US; Team: 3 Direct Reports, 14 Indirect

Team Leadership

• Provide leadership, talent development, and succession planning for the Strategic Operations team including a focus on employee engagement and cross training for coverage of functional responsibilities
• Ensure business continuity of all processes managed by this team

Data and Analytics

• Establish tools, reports, and value add information to identify new initiative opportunities and overcome obstacles in achieving current targets.
• Develop analyses and models for projects and continuous improvement of processes, working collaboratively across functions to develop optimal low cost/high value solutions as prioritized by Supply Chain leadership. 
• Create, develop and maintain data information tools for field personnel that will facilitate management of the Supply Chain toward critical Key Performance Indicator objectives (e.g. Operations Portal and PowerBI applications).

Transformation

• Serve as Lead and Primary POC for US Service Center Transformation Initiatives
• Provide Supply Chain initiative project management to monitor progress against budget and forecast targets to ensure accurate and timely reporting of progress on a monthly, quarterly and annual basis.   Identify new initiative opportunities and overcoming obstacles in achieving current targets.  
• Achieve Initiative targets assigned to Strategic Operations.

Operations Strategy

• Design, Implement and Administer the Service Center Network Vendor Management Strategies and Processes to Optimize Supply Chain Process Reliability, Service and Cost
• Support network optimization efforts through the operations lens – including operational structure and timing

Contracts and Master Data

• Responsible for the Plant Contract Management System and continuous improvement of the process for all administering all Operations 3rd party agreements.
• Liaise with Legal regarding all CHEP plant contracts.
• Ensure compliance to agreed contract language and that appropriate authority is given for new contracts and/or contract amendments
• Comply with the plant code set up, maintenance and closure processes for CHEP US to ensure that correct plant information is reflected in all systems in a timely fashion.
• Responsible for all Standard Operating Procedures, Operating Manuals, Operations Business Continuity Plan, and training materials and documentation for Plant