Director, Specialty Operations

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

 

Overview:

bswift is currently seeking an experienced Director-level Operations Manager to lead our back-office processing teams in Specialty Services. Specialty Services is a shared function where bswift clients have hired us, and the team delivers several common essential functions across a wide range of clients in a consistent and scalable manner. This role reports to the VP, Specialty Services and oversees multiple functional areas, ensuring workflow efficiency, operational excellence, and data-driven decision-making.

 

Key Responsibilities:

• Lead and manage the ongoing delivery of a shared service team performing time-sensitive and compliance-focused work.
• Workflow Management: Oversee high-volume operations, ensuring work is efficiently assigned and completed within SLAs.
• Data Analytics & Reporting: Extract, analyze, and interpret large datasets from Salesforce Sync (or comparable workflow tools) to drive operational decisions.
• Process Improvement: Identify and implement continuous improvement initiatives, from incremental changes to large-scale automation and scalability projects.
• Leadership & Team Development: Manage a team of managers (20-40 teammates), providing goal-setting, coaching, performance measurement, and succession planning.
• Collaboration & Communication: Work closely with internal teams and senior leadership to provide outstanding support during deployments and process transitions.
• Documentation & Compliance: Maintain standardized documentation for operational processes, ensuring consistency and quality.
• Client & Stakeholder Engagement: Consult with internal (and occasionally external) customers on best practices, risks, and process flows.
• Cross-Functional Partnership: Collaborate with SVPs, VPs, and Directors to improve efficiency and implement data-driven strategies.

 

Qualifications & Experience:

Required:

• Bachelor’s degree (B.A. or B.S.) or equivalent education and experience.
• 8+ years of experience in operations management, workflow optimization, and process improvement.
• 4+ years of experience in process definition and implementation.
• Strong experience in workflow management tools (e.g., Salesforce Sync, project management platforms, or comparable systems).
• Advanced data analytics skills: Ability to extract, analyze, and interpret large datasets using Excel (pivot tables, reporting, forecasting).
• Proven track record in process improvement, with expertise in identifying operational inefficiencies and driving strategic enhancements.