Director - Sourcing/Procurement Services & Account Management

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across multiple industries. 

WNS Procurement, a strategic business unit within WNS, is a market leader in procurement transformation & advisory, managed services, intelligence and analytics, and digital tools. Our mission is to enable procurement to become the top value creator in the business by implementing transformational operating models that are category-driven, insight-led, and digitally enabled.  

Why Join WNS Procurement?  

• Client-Centric Approach: Help clients achieve their business goals by implementing customized, next-generation procurement solutions.  

• Collaborative Culture: Join a diverse and inclusive workplace where teamwork and collaboration are at the heart of everything we do.  

• Innovative Environment: Be part of a team that leverages cutting-edge technology and data-driven insights to revolutionize procurement processes.  

• Global Impact: Work with leading global companies and make a significant impact on their procurement strategies.  

• Career Growth: We offer extensive professional development opportunities, ensuring that you grow alongside the company. 

Job Description

Job Title: Director - Sourcing/Procurement Services & Account Management 

Location: Remote

Employment Type: Full-time 

Industry: Procurement Services

Experience Level: Senior

🧭 About the Role

We are seeking a Director of Sourcing/Procurement Services & Account Management. A senior leader who is skilled as combining expertise in procurement, sourcing, and supply chain with full accountability for account management, revenue, margin, client satisfaction, and retention. The Director will oversee delivery operations and drive the commercial and strategic success of assigned accounts.

💼 Key Responsibilities

• Account & Client Management
  • Serve as the primary strategic contact for key client accounts.• Build strong, trust-based relationships and act as an advisor on procurement and delivery matters.• Lead business reviews, contract renewals, and long-term planning discussions.• Align delivery and procurement solutions to meet client objectives and expectations.
• Revenue, Margin & Profitability Management
  • Own financial performance for assigned accounts, including revenue, margin, and cost controls.• Develop and execute account growth plans.• Identify upsell and cross-sell opportunities to expand services.• Track and forecast account-level financials, ensuring commercial viability
• Delivery, Sourcing & Procurement Oversight
  • ​​​​​​​Oversee procurement, sourcing, and delivery operations to ensure quality, compliance, and efficiency.• Bring strong experience in category management, strategic sourcing, and end-to-end S2P processes, including contracting and sourcing execution.• Added advantage if the candidate has deep knowledge or hands-on experience in specific categories — preferably Marketing, Logistics, or GPS (Professional Services).• Partner with operations, logistics, and category teams to optimize indirect procurement activities.• Lead geographically distributed teams to maintain operational excellence
• Strategic & Operational Leadership
  • ​​​​​​​Develop strategic account plans covering growth, risk, retention, and profitability.• Drive collaboration across sales, procurement, operations, finance, and leadership teams.• Engage with senior stakeholders internally and externally, including C-level client leaders.
• Client Success & Retention
  • ​​​​​​​Monitor client satisfaction and proactively resolve issues.• Ensure high retention and renewal rates by delivering consistent value.• Enhance customer lifetime value through strategic account planning.
• Team Leadership & Development 
  • Lead and mentor teams across India, Costa Rica, and the U.S.• Set clear responsibilities, KPIs, and performance expectations.• Foster a culture of accountability, collaboration, and continuous improvement.

Qualifications

📌 Required Qualifications & ✅ Preferred Qualifications

• Bachelors/Masters Degree in Business, Supply Chain, Logistics or related field required
• 8+ years’ experience in procurement process
• Extensive experience in procurement, sourcing, supply chain, or category manageme