Jobs and Careers
AS
Director, Solutions Architect
AscendaRemote - US, New York, United StatesRemotefull_timeVerifiedPosted 21 Apr 2025
💰 $223,000/yr($167,000/yr – $223,000/yr)
About the role
Hey there! It’s great to meet you. We are Ascenda.We're all about making rewards feel less like a transaction and more like a treat. Nestled in the bustling cities of Singapore, Seattle and New York, we're the folks behind the scenes, turning your loyalty program dreams into reality. Our mission? To bridge the gap between financial services brands, merchants, and their users worldwide, transforming the way they connect through our easy-to-use, turnkey rewards programs.
With Ascenda, setting up a world-class loyalty program is as easy as pie. We've designed our services to be plug-and-play, which means our customers can offer amazing rewards to their users without the headache of a complicated setup process. Our approach is all about delivering value and beauty, making sure that every interaction with our customers' brand feels special. We pride ourselves on understanding what our users truly want, using smart AI insights to keep them coming back for more. Our roster of customers includes big names like American Express, Brex, HSBC, Virgin Money, Barclays, Capital One and we're excited to grow our family.
As we look to the future, we're excited to keep pushing the boundaries of what loyalty programs can be. Our goal is to make our platform even more flexible and user-friendly, allowing our customers to tailor their rewards program just like you'd design your own website. Whether its large bank or a nimble fintech startup, we believe loyalty should be within everyone's reach.
With Ascenda, you're not just giving a service; you're becoming part of a revolution. A revolution toward simpler, more meaningful loyalty programs that celebrate each customer and their experiences. Whether your goal is to dazzle millions of customers or just brighten someone's day, we share the same feeling. Let's embark on this adventure together, creating loyalty programs that not only work wonders but truly amaze.
Join us as Solutions Architect Director in New York The RoleAs Director of Solutions Engineering, you will lead our team in bridging the gap between our cutting-edge loyalty SaaS solutions and the business needs of our enterprise customers. You will establish the strategic vision for solution architecture across the organization while managing and mentoring a team of solutions engineers. This leadership role requires deep technical expertise combined with business acumen to drive revenue growth, ensure customer success, and influence product strategy. Your Impact
Strategic Leadership & Team Management
Solution Design and Technical Consultation
Pre-Sales Strategy and Leadership
Cross-Functional Collaboration
Client Relationship & Business Development
Represent the company at industry conferences, panels, and events as a subject m
With Ascenda, setting up a world-class loyalty program is as easy as pie. We've designed our services to be plug-and-play, which means our customers can offer amazing rewards to their users without the headache of a complicated setup process. Our approach is all about delivering value and beauty, making sure that every interaction with our customers' brand feels special. We pride ourselves on understanding what our users truly want, using smart AI insights to keep them coming back for more. Our roster of customers includes big names like American Express, Brex, HSBC, Virgin Money, Barclays, Capital One and we're excited to grow our family.
As we look to the future, we're excited to keep pushing the boundaries of what loyalty programs can be. Our goal is to make our platform even more flexible and user-friendly, allowing our customers to tailor their rewards program just like you'd design your own website. Whether its large bank or a nimble fintech startup, we believe loyalty should be within everyone's reach.
With Ascenda, you're not just giving a service; you're becoming part of a revolution. A revolution toward simpler, more meaningful loyalty programs that celebrate each customer and their experiences. Whether your goal is to dazzle millions of customers or just brighten someone's day, we share the same feeling. Let's embark on this adventure together, creating loyalty programs that not only work wonders but truly amaze.
Join us as Solutions Architect Director in New York The RoleAs Director of Solutions Engineering, you will lead our team in bridging the gap between our cutting-edge loyalty SaaS solutions and the business needs of our enterprise customers. You will establish the strategic vision for solution architecture across the organization while managing and mentoring a team of solutions engineers. This leadership role requires deep technical expertise combined with business acumen to drive revenue growth, ensure customer success, and influence product strategy. Your Impact
Strategic Leadership & Team Management
- Build, mentor, and lead a high-performing solutions engineering team, establishing best practices and methodologies
- Define and implement the solutions engineering strategy aligned with company objectives and market opportunities
- Establish frameworks and processes that enable your team to deliver consistent, high-quality solutions at scale
- Regularly report on team performance metrics and strategic initiatives to executive leadership
Solution Design and Technical Consultation
- Oversee complex solution designs for strategic enterprise clients, personally handling key accounts
- Define architectural standards and best practices for solution implementations across the organization
- Evaluate emerging technologies and industry trends to incorporate innovative approaches into solution designs
- Serve as the final escalation point for complex technical challenges facing your team
Pre-Sales Strategy and Leadership
- Partner with sales leadership to develop technical sales strategies for enterprise accounts and new markets
- Lead high-stakes client meetings and presentations with C-level executives and technical decision-makers
- Develop repeatable solution blueprints that accelerate sales cycles across common use cases
- Collaborate with marketing to create thought leadership content demonstrating technical expertise
Cross-Functional Collaboration
- Influence product roadmap based on market needs and customer feedback
- Partner with delivery teams to ensure smooth implementation handoffs
- Align with marketing on technical positioning and value proposition
Client Relationship & Business Development
- Establish trusted advisor relationships with key client executives and technical leaders
- Identify expansion opportunities within existing accounts and develop strategies to increase wallet share
- Analyze market trends and competitive landscape to inform solution positioning and differentiation
Represent the company at industry conferences, panels, and events as a subject m
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s