Director, Software Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Provide DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach
• Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Are a passionate, hands-on change agent that believes teamwork and communication are critical to high performing team function.
• Enjoy working with the latest open source and enterprise tools and building automated, integrated systems.
• Believe cultural and behavior changes and uplift are critical for improving teams of all sizes. Believe in continuous improvement through small, rapid, iterative change.
• Are in constant quest of learning and apply that to tools, technologies and processes.
• Are a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions.
• Describe in detail, a recent DevOps transformation you have led
• Provide detailed meaningful success metrics for a DevOps practice that you have lead
• Describe your interaction and engagement with senior level executives in building and operationalizing a DevOps practice
• Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
• Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organization
• Understands the business case for each deliverable undertaken and works with service owner and product owner to help ensure benefits are realized
• Is proficient in planning, communication and presentation skills, and the capability to listen and influence.
• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
• ‘Can do’ attitude and sense of ownership to thrive in a fast-paced environment
• Strong knowledge of DevOps design patterns, processes and best practices
• Experience in performing organizational DevSecOps enablement and transformation
• 15+ years overall experience covering Application development, Architecture, Quality Assurance and Production support
• 5+ years industry experience in DevOps architecture related to Continuous Integration/Continuous Delivery solutions & Infrastructure Automation.
• Minimum of 5 years of technology consulting experience, Leading DevOps Architectural Designs
• 5+ years of software delivery leadership in an Agile & DevOps practice, with roles of increasing responsibility, and shown experience developing and leading enterprise initiatives.
• Good understanding of Microservices and Containerization, Docker Components and Orchestration using Swarm/Kubernetes.
• Minimum 5 yrs of experience handling Application Build, Configuration Management, Deployment & Release Engineering.
• Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus
• Experience in leading the creation, oversight and ongoing operationalization of shared service environments. This includes extensive experience in advanced/sophisticated IT end to end life cycle management, leading application development and/or application management team(s).
• Deep knowledge of Infrastructure provisioning using Taraform, Ansible. Implementation experience in automation of environment provisioning
• A track record of increased responsibility (promotions) based on performance.
• Successfully led teams through major project engagements that involves Agile and DevOps transformations