Director, Site Relationship Managers (REMOTE)

Job Description

This role serves as a key internal and external representative for US Country Operations to facilitate country level implementation of key initiatives impacting sites, develop and support oversight of key metrics to assess partner site collaborations and serves as an interface with internal global site network and external site forums/ professional societies.  

The role will provide a strategy for the SRMs, work with the Country CRD and SMM Directors to identify key institutions and establish a strategy for sites as center of excellence in support of a Therapeutic Area (TA) needs.

Primary responsibilities for the role include:

• Drives innovation and initiatives to improve site relationships, including new company technologies, and tools to support sites

• Fosters relationships with internal and external stakeholders in developing and maintaining key institutions and center of excellence sites

• Drives process improvements, innovative solutions to help reduce barriers and mitigate risks that directly impacts investigator sites and requires multiple internal stakeholder interfaces

• Engaging with industry stakeholders to build industry awareness and develop our company's company brand and reputation

• Maintains deep understanding of US site landscape

• Manage direct reports including performance plans and development plans. Oversee performance management, career development of staff and effectively manage performance issues.

• Work closely with country leadership to assess priority sites and issue escalation, strategic partner relationships.

• Create, promote and direct a strategy whereupon the functions of the SRM role is identified by sites/institutions as their central point of contact for our company's relationships.

• Establish procedures and processes, key metrics, criteria for assessing key sites

Extent of Travel:

• 50%

Qualifications, Skills & Experience

Education:

• Bachelor’s Degree required

Experience and Skills:

• Minimum 12 years of experience within the Pharmaceutical industry

• Minimum 10 years in clinical trial operations

• Deep knowledge and understanding of Clinical Development Processes & Procedures

• Significant project management and business process improvement experience, with demonstrated record of accomplishments

• Familiarity with the clinical operations of pharmaceutical development from an industry perspective; well developed and effective team facilitation and leadership skills; able to establish cooperative team environments

• Data analytics

• Networking and Partnerships

• Business Savviness

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US and Puerto Rico Residents Only:

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