Director, Services Operations - Professional Services

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Director, Service Operations - Professional Services

WHAT YOU’LL DO:

The Director, Services Operations oversees a large business group’s business operations/program management function(s), including the management of projects, resource & financial planning, and team management to ensure meeting the organization’s goals and objectives.

• Oversees a business operation and/or or program office management function in support of a business group and/or several program(s).
• Contributes to strategic planning and large-scale operational deployment
• Serves as a subject matter expert and resource to different Company stakeholders to develop and execute program and/or business operational plans.
• Provides financial and operational reports analysis to the business/program leadership and executive leadership
• Creates management reports, dashboards, and scorecards for all leadership levels.
• Represents the business group and/or programs with the IT or Workday team for needs, issues and reporting requirements and design and implement workarounds to meet reporting needs
• Creates revenue & expense projections, non-billable budgets, and hiring plans.
• Liaises with the finance team to develop and revise the business group’s budgets on an annual and quarterly basis
• Implements and oversees program governance processes

Project Management

• Oversees and leads multiple complex projects, and partners with applicable business group’s leadership on approaches to ensure the overall project or portfolio remains on track and to determine approaches to resolve variances
• Oversees the project activities and deliverables, including manages schedules, financials, and project change requests
• Forecasts and tracks the effort and cost of the portfolio of projects across one or more business group(s) and/or several program(s) within the Company
• Confirms scope, develops and/or reviews estimating assumptions for a project’s schedule, effort, and cost using established estimating models
• Manages the Estimate At Completion (EAC) and revalidate the estimates at key transition points in the development lifecycle, if applicable
• Measures and monitors progress at clearly defined points in the process to ensure the project(s) is delivered on time, within budget, and that it meets or exceeds expectations.
• For projects involving external clients: understands the client expectations, and participates in appropriate steering committee and status reviews with the client.
• Directs and manages special projects for business group or executive leadership

Resource Planning

• Oversees all Resource planning acti