Director, Revenue Operations

• Lead and align revenue strategies across sales, marketing, and customer success to drive scalable growth and operational excellence.
• Leverage data-driven insights and innovative approaches to optimize the revenue cycle, uncover new opportunities, and mentor a high-performing RevOps team.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

As Director, Revenue Operations, you will lead Zip’s revenue operations function, driving alignment across sales, marketing, and customer success to enable predictable and scalable growth. This role offers the opportunity to shape the strategic vision for RevOps, optimize processes, and mentor a growing team, including the Associate Director of Revenue Operations, to ensure operational excellence and revenue success.

Interesting problems you’ll get to solve

You’ll be responsible for developing and implementing revenue strategies, improving workflows, and leveraging data-driven insights to enhance performance and uncover new growth opportunities. Acting as a trusted advisor to executive leadership, you will champion innovation and collaboration across all revenue-generating teams. This role requires strong leadership, deep operational expertise, and a proven ability to drive cross-functional collaboration and performance.

Strategic Leadership & Revenue Alignment

• Develop, implement, and oversee a scalable RevOps strategy to drive alignment across sales, marketing, and customer success teams.
• Identify and execute initiatives to enhance revenue processes, workflows, and strategies, optimizing the entire revenue cycle.
• Lead cross-functional projects aimed at vertical expansion and market penetration to unlock new revenue opportunities.
• Represent the RevOps function in executive discussions, translating business goals into actionable operational strategies.

Data-Driven Decision Making

• Leverage analytics to identify trends, anomalies, and opportunities for revenue enhancement.
• Build and maintain reports and dashboards to provide actionable insights into key revenue metrics, enabling strategic decision-making.
• Drive the integration and optimization of AI-powered tools and technologies to enhance workflows, streamline processes, and maximize revenue growth.
• Oversee budgeting, forecasting, and performance tracking across revenue-generating teams to ensure predictability and scalability.

Mentorship & Team Development

• Mentor and guide the Associate Director of Revenue Operations, providing the support and training needed for their growth and success.
• Lead efforts to manage organizational changes, including process improvements and technology adoption.
• Develop and deliver training programs to improve team skills and knowledge, with a focus on CRM usage, sales processes, and RevOps best practices.

Operational Excellence & Collaboration

• Build and optimize tools, workflows, and processes to drive efficiency across the revenue cycle.
• Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to enhance collaboration and alignment.
• Advocate for the resources, tools, and technology necessary to enable the success of all revenue-generating teams.

What you’ll bring to the team 

• 10+ years of experience in revenue operations or related fields, with a track record of driving alignment, efficiency, and growth.
• Industry Knowledge: Background in fintech/payments, is required.
• Technology & AI Expertise: Proficiency in leveraging AI-powered tools and technologies such as Clari, LinkedIn Sales Navigator, Google Workspace (G Suite), and Tableau to optimize revenue operations, with experience in Salesforce integrations using APIs, REST, or SOAP.
• Strategic Vision & Execution: Expertise in developing and implementing revenue strategies that drive alignment and growth.
• Leadership & Mentorship: Experience managing and mentoring high-performing teams in a fast-paced, dynamic environment.
• Data-Driven Decision-Making: Advanced analytical skills to leverage data for forecasting, performance tracking, and strategic planning.
• Cross-Functional Collaboration: Proven ability to align and partner with multiple teams to drive shared revenue goals.
• Change Management: Experience leading process improvements and technology adoption across revenue operations.
• Ope