Director, Retail Solutions

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

The Director of Retail Solutions is a business and technology leader that combines operational management with aligning people, processes and executive teams with new IT concepts. This role will be responsible for all system projects that include point of sale, IT systems, Inventory management, in-store digital signage and experiences. This position will also include projects related to development, implementation and maintenance of technology such as mobile app, payment systems and inventory management. The Director of Retail Solutions will be responsible for a team of technology professionals, including analysts, project managers and support associates.  The Director will collaborate with cross-functional teams, including IT, Marketing, Merchandising, Design, Sales, and Stores Operations to ensure alignment and successful execution of retail initiatives. 

• Develop technology infrastructure from existing technologies, delivering customer solutions from off-the-shelf components

• Works with procurement, contract and legal teams to bid and award contracts for retail work

• Drives technical business decisions, including difficult tradeoffs that may be needed between resources, schedule, and functionality

• Evaluate, execute, and support carrier activation portal

• Collaborates with internal IT teams to manage integration of systems, enhancements and upgrades

• Manage the development and implementation of service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve efficiency and effectiveness

• Ensure compliance with relevant security and data privacy regulations.

• Monitor system performance and identify areas for improvement and optimization

• Collaborates with cross functional teams to align technology strategy with business objectives.

• Responsible for oversite of vendor execution of work and SLA timelines

• Identify key performance metrics and leverage data analytics to track digital trends and optimize performance.

• Develop and maintain project plans, timelines, and budgets for solution implementations.

• Develop and manage vendor relationships and ensure the timely and effective resolution of issues

• Mentor and empower a high performing team, fostering a culture of innovation, agility, and excellence in execution

• Develop and operationalize business processes in SRMS to use throughout all 3 lines of business, MX, HE and DA.

• Manage and maintain R&M Budget for SRMS Hosting & Development and all contracted R&M Vendors for Parts and Labor.

• Anticipate potential high-risk project steps and heighten awareness of the program status. Provide routine status updates to relevant stakeholders and executives.

• Manage any additional operational tasks as assigned

Skills and Qualifications

• 12+ years’ experience in retail technology systems and operations

• Experience to include in Point of Sale and Networking systems

• Strength in working cross functionally, harnessing a collabora