Director, Rebate Operations

*This is a Philadelphia based position. You are expected to work out of our 1818 Market Street office twice per week.
How you will help As a Director, Rebate Operations, you will manage a rebate analyst on the Engagement Services team to ensure customer satisfaction and contract deliverables are provided in a timely and accurate manner  – which requires building and maintaining strong relationships as the primary point of contact for the accounts, clearly communicating expectations, driving client engagement and proactively addressing and assessing client needs.
Rebate agreements are becoming increasingly complex, with massive amounts of diverse data, stricter compliance rules, and tighter deadlines. As a member of our team, you will help clients overcome these challenges by using the HealthVerity Smart Contracts Manager. This innovative, self-service platform streamlines and automates the entire rebate contract lifecycle, reducing manual, time-consuming tasks. By simplifying workflows, it enhances efficiency, transparency, and flexibility, enabling clients to efficiently negotiate and manage sophisticated agreements. Join us to make a real impact in transforming how rebate agreements are handled, ensuring our clients stay ahead in a demanding industry. Your active communication between client needs and product development will ensure we build solutions that are efficient and competitive.

What you will do

• Research and analyze client questions related to invoiced products and corresponding rates and qualification, and provide explanation, information and interpretation within area of expertise
• Analyze manufacturer contract terms and perform contract setup support to ensure compatibility with rebate technology
• Guide and support the Engagement Services team to ensure projects are delivered on time and accurately, with clear documentation of scopes of work and managed timelines
• Facilitate stakeholder meetings to address and escalate client issues, bugs, and enhancement requests to engineers for prompt resolution
• Advocate for ongoing process and product improvements, proactively suggesting growth opportunities to the Smart Contracts team and leadership
• Collaborate to enhance the capabilities of the Smart Contract Manager product
• Host quarterly reviews and meticulously document all client meetings using standard templates
• Continuously refine templates and processes for better efficiency
• Provide guidance and knowledge transfer to direct reports and team members, fostering a collaborative environment

How success is defined

• Client Management: Ensure customer satisfaction and clear, effective  communication
• Project Delivery: Complete client projects accurately and on time
• Issue Resolution: Quickly resolve operational and technical issues
• Process Improvement: Recommend system enhancements and growth opportunities
• Task Management: Efficiently handle multiple responsibilities
• Stakeholder Relations: Maintain strong internal and external relationships
• Industry Involvement: Participate in events to support business development
• Team Development: Mentor team members to foster a collaborative environment
• Product Collaboration: Work with engineering on client requests and enhancements

Required skills and experience

• Experience assisting with the coordination, analysis and validation of rebate reports and distribution of payment allocations for rebate billing periods
• 3+ years of product/project or account management experience with demonstrated success in product definition activities for SaaS software, UX  and end user applications 
• Experience working at a managed care organization or pharmaceutical manufacturer; preferably a PBM background
• Strong understanding of the claims adjudication process and pharmaceutical manufacturer rebate contract language and terms and conditions
• Knowledge of pharmacy claims reimbursement (ex. WAC, ASP, AWP, discounts, rebates, admin fees, etc.)
• ​​Comfortable working with large datasets, including different healthcare data types such as: claims, enrollment, clinical, medical, pharmacy, contract and financial data from payers/providers
• Technical proficiency and effectiveness working closely with engineers

Hiring LocationsOur strong preference is to hire team members in the Philadelphia area whenever possible. Expansion beyond Philadelphia will occur when necessary with travel to our Philadelphia headquarters as required. Remote work is supported from our key hub locations listed below as well as approved states in the Eastern Time Zone.
• Boston, Massachusetts• New York City, New York• Baltimore, Maryland• Washington D.C• Charlotte, North Carolina• Raleigh-Durham, North Carolina• Atlanta, Georgia
Approved States in the Eastern T