Director, Project/Program Management - Information Systems

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Company  

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

Come join the Digital Technology IT PMO team and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market. We are truly a team, supporting each other and celebrating our successes!  

This position reports to the VP, DBSx - Portfolio Management Office

Key responsibilities 

•    Strategic alignment

• Ensure all projects and programs align with and support the company's overall mission and long-term business goals. 

•    Portfolio governance 

• Guide the process for evaluating, prioritizing, and approving new initiatives, and maintain the overall portfolio roadmap. 

•    Financial and resource management

• Oversee capital planning, budget allocation, and resource management to ensure investments deliver maximum business value and ROI. 

•    Process and methodology development 

• Establish and maintain standard project management methodologies, governance structures, and best practices across the organization

•    Performance monitoring

• Track and report on portfolio performance, key performance indicators (KPIs), and other metrics to guide  data-enabled outcomes for the executive team 

•    Risk and change management 

• Manage and escalate portfolio-level risks and obstacles that could impact strategic initiatives. 

•    Stakeholder management

• Act as a strategic advisor to executives, providing guidance on investments and reporting on portfolio status, risks, and issues. 

•    Team administration

• Direct, mentor, and develop the PMO team, including project and portfolio owners, to build organizational capability. 

Qualifications

Required skills and experience 

• 15 years of Project/Program management experience, including work in and PMO setting 
• Project/Program experience in a large (ideally global) Enterprise Tech or Global Enterprise setting 
• Proven experience guiding teams and influencing stakeholders at an executive level. 
• Deep understanding of project, program, and portfolio management concepts, methodologies, and best practices.