Director, Programs & Services

Classification Title:

DIR, Facilities Operations

Classification Minimum Requirements:

Master's degree in an appropriate area and six years of relevant experience; or a bachelor's degree in an appropriate area and eight years of relevant experience.

Job Description:

Facility Operations and Programs for JWRU and Newell Hall

• Lead the strategic direction, coordination, and daily oversight of facility operations, maintenance, and union programming for the Reitz Union and Newell Hall
• Supervise and evaluate staff across operations, custodial, maintenance, and program areas; establish clear priorities, performance standards, and development goals
• Ensure effective and efficient custodial and maintenance services, including staffing, work order management, quality control, and regulatory compliance
• Maintain a current and comprehensive facilities operations manual; develop and enforce policies and procedures in line with safety and operational standards
• Oversee the inventory, procurement, and lifecycle management of building equipment, furnishings, and materials
• Develop and maintain a master maintenance schedule, incorporating routine, preventive, and contracted work
• Oversee coordination between operations functions such as housekeeping, maintenance, event services, production, AV support, and after-hours staffing
• Provide leadership in planning, coordinating, and evaluating co-curricular union programming in partnership with university departments and academic units
• Ensure compliance with OSHA, ADA, and university safety regulations

Administrative Leadership and Strategic Support

• Advise the Senior Director on short- and long-term facility operations, maintenance, and programmatic priorities; stay current on building codes, emerging technologies, and best practices in facilities management
• Lead the development and oversight of budgets for assigned areas, including cost tracking, financial forecasting, and billing systems for internal services such as utility chargebacks and special maintenance requests
• Participate in strategic planning and resource allocation efforts; contribute to long-term planning to support evolving facility, programming, and staffing needs
• Design and implement facility and service needs assessments; analyze data and stakeholder input to inform operational improvements and program development
• Lead departmental sustainability initiatives, collaborating with unit managers, Student Government, student employees, and campus stakeholders to set and achieve sustainability goals in all areas of operations
• Contributes to the division and university through active participation on committees and division-wide initiatives
• Develop reports, handle special projects, tasks, and other duties as assigned

Capital Projects, Renovations, and Facility Enhancements 

• Oversee planning and execution of renovation and construction projects; review architectural plans, drawings, and specifications for compliance and quality
• Serve as project liaison for external vendors, contractors, and campus stakeholders throughout planning and implementation phases
• Monitor construction work to ensure adherence to university standards, building codes, and project timelines
• Develop and manage project budgets in collaboration with university partners; ensure fiscal responsibility and alignment with departmental goals
• Lead internal stakeholder engagement processes to gather feedback, assess space needs, and incorporate student and staff input into project planning

Emergency Preparedness, Safety, and Security Management

• Develop and implement comprehensive safety procedures, including emergency response plans, evacuation protocols, and COOP (Continuity of Operations Plan)
• Serve as primary liaison with UF Environmental Health and Safety, the University Police Department, and Fire Safety for safety-related matters
• Lead the building’s emergency and crisis response team; plan and execute regular drills and training sessions for staff and building occupants
• Coordinate the building’s emergency shelter operations, including staff training and procedural compliance
• Maintain the building key control system, including policies for key issuance and return, and security protocols
• Facilitate communication and engagement with building tenants, student organizations, and administrative units regarding safety and operational updates

Building Automation Systems (BAS)

• Maintain a working knowledge of the Building Automation System (BAS); monitor performance, adjust settings for comfort and efficiency, and produce regular system re