Director, Program Management

About the Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products.  We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers.  Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

The Director is Responsible for leading the Program Management and FRM teams and supports strategies that maximize access to therapies. Responsible for driving best in class solutions while driving budget and program efficiencies. This individual will maintain a high-level of collaboration and integration with all relative field teams, Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.

Relationships

Reports to the Senior Director, Patient Support Solutions. Key internal relationships include brand marketing, market access, commercial insights and analytics, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations. Supervises patient operational hub/case management leads across portfolio and field reimbursement.

Essential Functions

• Operational & Field Team Management
  • Develops Field Reimbursement strategy and partners across PSS team to develop materials and educate FRM teams on program solutions
  • Provide leadership support to FRM team and ensure cohesive partnership between FRM, HUB and Program Management teams
  • Support all current and future launch products. This includes developing the post script optimal Patient journey and leadership  of Patient Support HUB suppliers
  • Oversee existing patient support programs, manage team responsible for day to day operations with a focus on operational excellence in support of the patient journey
  • Lead design, implementation and ongoing management of all programs
  • Partner with analytics teams to develop performance dashboards and interpret operational data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Enhance the customer experience via market research to assess program performance, including current and competitive offerings
  • Function as subject matter expert on patient support solutions and collaborate cross functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands
  • Implement standardized auditing and active call monitoring
  • Develop and maintain SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.  Ensure adherence to all compliance and regulatory requirements
• Fiscal Management
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. In partnership with Sr. Director, Ops and procurement, negotiate and execute contracts / SOWs

• Field Engagement & Issue Management
  • Enhance KPI and metrics strategy for FRM team
  • Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key bu