Director, Program Delivery & Operations

ROLE TITLE: Director, Program Delivery & Operations

POSITION REPORTS TO: Senior Managing Director, Program Strategy & Impact
APPLICATION DEADLINE: Applications are due on Monday, June 15, 2026, at 11:59 PM ET.
LOCATION: Boston, Massachusetts. This role is a hybrid work environment with some travel required to support programming across core communities (currently including Lawrence, Lynn, Chelsea, Boston, Fall River, and Springfield).

WHAT YOU’LL DO

As the Director, Program Delivery & Operations at Teach For America Massachusetts (TFA MA), you’ll play a critical leadership role in translating regional program strategy into high-quality, coherent, and impactful corps member experiences across the two-year corps commitment. You will serve as the operational backbone of the program team, leading the planning, coordination, and execution of key corps member experiences and ensuring that programmatic priorities are implemented consistently and effectively across the two-year program arc.

You’ll oversee the systems, structures, and delivery mechanisms for regionally designed programming that supports corps members from pre-service through their in-service experience, including summer practicum, workshops or PLCs, all-corps summits, and community-building experiences. You’ll work in close collaboration with Managing Directors of Leadership Development (MDLDs), the Managing Director, Early Corps Experience, and the Senior Managing Director, Program Strategy & Impact, to ensure that corps members experience a cohesive and aligned developmental journey grounded in leadership, belonging, instructional growth, and impact.

This role sits at the intersection of program design, operations, and adult learning. You’ll help shape and operationalize the regional corps member experience by building strong planning systems, coordinating complex cross-functional workstreams, supporting high-quality facilitation and implementation, and driving continuous improvement processes informed by data and feedback. You will also coordinate closely with vendors, alumni, facilitators, and external partners who contribute to the design and execution of regional programming and experiences.

This role is highly collaborative and requires strong lateral leadership. While this position does not directly manage staff, it plays a critical role in aligning and coordinating the work of program team members to ensure high-quality execution and a strong corps member experience. To succeed in this role, you’ll need to be an exceptional project manager, operational systems thinker, communicator, facilitator, and problem solver who thrives in fast-paced, evolving environments and can move seamlessly between strategic thinking and detailed execution.

Most importantly, you believe deeply in the power of educators and are committed to building meaningful, human-centered learning experiences that support corps members to thrive as teachers and leaders in Massachusetts communities.

WHAT YOU’LL BE RESPONSIBLE FOR

Lead Program Design and Quality (35%)

• Partner closely with the SMD, Program Strategy & Impact, and MDLD team to translate regional goals and priorities into cohesive corps member learning experiences and programmatic arcs
• Design and manage project plans, implementation timelines, planning systems, and coordination structures that ensure high-quality program delivery
• Support the development of agendas, facilitation plans, learning experiences, materials, and corps member-facing resources aligned to regional priorities and adult learning best practices
• Coordinate logistics and implementation details connected to program design and delivery, ensuring experiences are well-organized, participant-centered, and operationally strong
• Ensure continuity, coherence, and alignment across programmatic experiences from Pre-Service through the two-year corps experience

Drive Program Delivery, Planning Systems, and Continuous Improvement (30%)

• Build and manage operational systems, planning structures, trackers, calendars, and workflows that support strong program implementation across the region
• Facilitate internal planning and coordination processes across the program team to ensure alignment, accountability, and execution toward regional goals
• Collaborate closely with members of the central team to develop systems for monitoring program quality, tracking implementation progress, and identifying opportunities for improvement
• Gather and synthesize feedback and data from corps members, MDLDs, and other stakeholders to inform program iteration and decision-making
• Coordinate cross-functional planning and communication related to major programming milestones and events
• Mainta