Director, Program Analytics

Job Purpose
The Director of Program Analytics is responsible for building and leading a high-impact analytics function that supports program recruitment, retention, and satisfaction by beneficiaries (kamaliʻi). This is a highly collaborative, transformational role that entails working across the organization as a thought partner and change agent. The Director will partner with program leaders, data scientists, IT, researchers, communications, and program teams to surface insights and drive data-informed decisions that expand our reach and enhance the delivery of our services for Native Hawaiian youth. This position leads the design and implementation of an an analytics framework that will provide valuable insights to program leadership and delivery teams. The Director plays a pivotal role in ensuring that data-driven insights lead to effective decision-making and the judicious use of resources to connect our programming with the communities we serve.

Essential Responsibilities
• Design and implement a robust analytics approach to develop and measure key performance indicators for our service products. For example, aligned with the Liliʻuokalani Trust (LT) strategic plan, capacity utilization, program participation, retention, and kamaliʻi experience.
• Define and track metrics that go beyond product performance to reflect user outcomes and social impact indicators.
• Hire, mentor, and manage a team of analysts, fostering a collaborative and mission-driven culture.
• Partner with engineering and data teams to ensure data quality and analytic needs are met.
• Collaborate with Program leadership, Program and Practice Development, and Communications to identify questions, generate insights, and tell stories with data.
• Represent the voice of data in strategic planning and product reviews; guide senior leaders on data-informed decisions.

Other duties
• Contribute to the Trust's success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organizational impact.

Qualifications
• 10+ years of experience in product analytics, data science, or related fields, with at least 3 years in a leadership or management role.
• Background in behavioral science or user psychology and/or adult learners.
• Experience in nonprofit, social enterprise, or education technology sectors.
• Experience in roles focused on using or producing analytics to improve services and optimize resources, ideally in mission-driven or youth-focused environments.
• Proficiency in SQL, Python, or R, and modern data visualization tools. Tableau expertise is a plus.
• Strong understanding of experimentation (A/B testing), cohort analysis, funnel metrics, user segmentation, and qualitative research methods or mixed-methods evaluation.
• Ability to effectively manage multiple, concurrent projects with limited supervision. Adept at aligning work to the organization’s needs and proactively reprioritizing work to avoid missed deadlines/expectations.
• Ability to communicate at different levels to connect with program leadership, technical teams, and executives.

Job Competencies
• Deep empathy for young people and an ability to use data in service of lifting Native Hawaiian youth.
• Growth mindset and strong balance of interpersonal and critical thinking skills to surface key questions, create clarity for teams, and foster shared understanding of program design and delivery insights.
• Excellent communication and storytelling skills; able to translate complex data into actionable insights for non-technical audiences.
• Passion for youth development, education, mental health, or adjacent sectors.
• Tolerance for ambiguity and managing multiple priorities in a dynamic, cross-functional environment.
• Systems thinking, critical thinking skills, and creative problem solving.
Organization Competencies
• Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.
• Hoʻomau i ka ʻimi naʻauao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Hōʻike i na manaʻo pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
• Noʻonoʻo loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes,