Director, Professional Learning

Houghton Mifflin Harcourt (HMH) is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

 

Job Title: Director, Professional Learning

Remote: Fully remote Position – May be performed from any State in the US.

**Candidates who live in a Southeast or neighboring state are perferred**

 

What You’ll do:

The Director, Professional Learning is a respected business leader, people manager and HMH Ambassador who acts in service of our team members, our customers, and our internal stakeholders. The Director drives business success through account management, partnership with Sales and ensuring the successful delivery of revenue-bearing services. The DPL fosters a growth culture by mentoring and managing an Instructional Coaching team. They ensure the customer is always at the heart of the conversation and helps to ensure professional learning sessions are of the highest quality (both online and in-person). The DPL cultivates connection and opportunities for all team members, including themselves to receive feedback and to learn from each other.

Working in Professional Services, the Director, Professional Learning will be responsible for the following primary duties:

 

1. Drive Business Results: A results-driven business leader who is strategic, collaborative, and intentional

when planning and executing Services and Company goals.

Account Management and Support

• Responsible for accounts averaging $7-10M of services business; $60-85M of product business including multi-year core adoptions; subscription coaching business; subscription supplemental and intervention business.
• Leads a team executing the Customer Success motion in support of account health and drives opportunities for renewals.
• Serves as an executive sponsor for select, key accounts.
• Manages and delegates Account Management and Support to create, execute, and manage Success Plans and Services Implementation plans. Works on select plans based on prioritization.
• Participates and leads customer meetings as an advisor for services plans and data analysis, as needed.

Partnership with Sales

• Works in partnership with aligned Area Sales Directors and Segment Directors to determine Services Priorities and focus within the Business segment (Open Territory, State Adoption, Inside Sales or Delivery Accounts)
• Integrates product, new business, renewal, and upsell strategies when conferring with Sales partners.
• Exhibits flexibility when communicating and adjusting plans based on customer response and feedback.
• Drives solutions needed for customer success, renewal, and expansion.
• Informs business practices to increase efficiency and effectiveness and to better support customer success using available data and tools.

Delivery of Services: Session Facilitation, Coaching, and Support

• Responsible for maintaining a team standard Customer Satisfaction (CSAT) of 90% or higher and Net Promoter Score (NPS) of 54 or higher for session facilitation and coaching.
• Ensures the successful delivery of an average of 7000-8000 hours of revenue bearing services by a team of Instructional Coaches
• Responsible for the delivery of direct, revenue generating service events.
• Drives customers to Ed and the Teacher Success Pathways

2. People Management:

Servant leader who fosters a positive, growth culture for all team members

• Leads and supervises a team of managers and instructional coaches.
• Drives quarterly results in account management, maximizing team utilization, monitoring event delivery, backlog management, renewals/expansion, gross margin, data collection and reporting.
• Ensures team is current, prepared, and effective in account management and service delivery of HMH connected programs and services.
• Supports Talent Acquisition and Onboarding efforts to attract and retain diverse candidate pool.
• Holds team accountable for HMH values and competencies through actions and intentional language.

3. Growth and Development: United in a shared learning commitment and focus on Inquiry, Curiosity, and Transparency

• Invests in learning for self and others in the areas of leadership, business, and education.
• Remains