Director, Product

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, we are dedicated to building and delivering products that delight our customers and drive our growth. We are looking for a dynamic Director of Product Management to lead our product teams, define long-term strategies, and manage key projects that align with our company's vision. 

You will report into the VP, Product and manage a team. This role is crucial in driving innovation and ensuring our product offerings meet the highest standards of quality and customer satisfaction. At Klaviyo, we believe in empowering our teams to innovate and make a meaningful impact. As a Director of Product Management, you will play a pivotal role in shaping the future of our products and the success of our company.

Key Responsibilities:

• Strategic Vision & Execution: Develop and implement a 3-5 year product strategy, ensuring alignment with Klaviyo's business objectives and market opportunities. Prioritize product initiatives that offer the most value to our customers and competitive advantage.
• Cross-Functional Leadership: Collaborate closely with engineering, design, marketing, sales, and other departments to refine our product roadmap. Ensure cross-functional alignment and smooth execution of product initiatives.
• Team Development & Management: Lead, mentor, and develop a team of product managers and people leaders. Foster a culture of innovation, accountability, and continuous improvement.
• Customer & Market Focus: Gather insights from customers, market trends, and competitive analysis to inform product decisions. Champion a customer-first mindset, ensuring our products solve real problems and enhance user experiences.
• Operational Excellence: Oversee the product development lifecycle, from ideation to launch, ensuring timely delivery and adherence to quality standards. Implement processes and tools that improve efficiency and streamline workflows.
• Stakeholder Communication: Clearly articulate product vision, progress, and outcomes to stakeholders, including executives and cross-functional teams. Ensure transparency and alignment across the organization.
• Performance & Metrics: Define and track key performance indicators (KPIs) to measure the success of product initiatives. Use data-driven insights to make informed decisions and iterate on product strategies.
• Innovation & Thought Leadership: Stay ahead of industry trends and emerging technologies. Drive innovation within the product team and across the organization, exploring new opportunities to enhance Klaviyo's product offerings.
• Technical Depth: Demonstrate a deep understanding of technology, architecture, and product development. Engage with engineering teams to address technical challenges, unblock issues, and ensure product scalability and reliability.

What We’re Looking For:

• 12+ years in product management, with a proven track record of leading large-scale products and initiatives in a SaaS environment.
• 3+ years of experience in managing and developing high-performing teams. Strong leadership abilities to inspire and guide teams toward achieving ambitious goals.
• Strong understanding of technology and product development, with the ability to engage in technical discussions and make informed decisions.
• Excellent analytical skills, with the ability to use data to drive decisions and optimize product strategies. Experience with A/B testing, data analytics, and customer feedback integration.
• Outstanding verbal and written communication skills. Ability to convey complex ideas clearly and persuasively to various audiences.
• Educational Background: Bachelor’s degree in a related field, or equivalent experience. Advanced degrees or certifications in product management, business, or technology are a plus.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of