Director, Product Delivery

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Get to Know the Opportunity:

Will act as the capability owner of the entire claims organization from a technology perspective, regardless of the system it touches or product vertical(s) involved. This leadership role is pivotal in driving the strategic direction of claims, building & leading the claims capability to ensure it aligns with overall business goals and delivers exceptional value to our customers.

The Director is responsible for managing all Product activities across the development lifecycle. This includes management of Product Managers and their backlogs, working with IT on delivery execution and partnering with business leaders to groom backlogs and define future roadmaps. The Director has market and product health responsibilities ensuring all cross-functional teams are prepared to capitalize on new products, features and enhancements as they are delivered. It is required that the Director, in partnership with the Director of Claims Strategy, maintain an ongoing strategy and roadmap which includes delivery timelines, market assessments, competitive intelligence, customer feedback, and product KPIs.

The Contributions You'll Make:

• Product Ownership: Maintain functional product area ownership and definition. Provide design oversight, coordination, and solution direction. Initially oversee the claim system configuration within certain limits and engage in UAT and business acceptance. Lead Product Managers who perform a similar function for additional, affiliated systems within the claim ecosystem, ensuring connectivity throughout.
• Product Health: Ensure high functional product area health, including quality, scalability, performance, and infrastructure needs.
• Investment Backlog: With input from the Claim Strategy Director and VP of Enterprise Claims, maintain a prioritized investment backlog of market-driven needs for the claims organization.
• Stakeholder Engagement: Continuously engage with key stakeholders, choosing, building, and prioritizing user stories that align with the overarching claims vision and stakeholder needs.
• Collaboration: Work closely with software developers, business architects, business analysts, strategy leaders, product owners of related systems, and additional IT partners to ensure integration and alignment with the claims capability.
• Agile Practices: Champion agile methodologies within the claims organization, ensuring that agile principles and practices are deeply embedded in the team's workflow and culture.
• Change Management: Engage in change management and operational readiness for the claims teams, including training and documentation of intended system usage.
• AI Use Cases: Identify AI use cases and deploy pilots for claims to enhance efficiency and accuracy.
• Reporting and Dashboards: Build comprehensive reporting and dashboards for claims to enable internal leaders to monitor the health of the organization and measure the maturity of the claims capability.
• Support Evaluations: Support Buy, Build, Partner evaluations to meet the needs of your functional product area.

Minimum Knowledge & Experience:

• Education: Bachelor's degree in Business, Computer Science, or a related field. A Master's degree is preferred.
• Experience: Minimum of 7 years of experience in product management, with a focus on claims or related fie