About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Director, Practice Operations is responsible for oversight of Village Medical clinic locations with accountability for all operations including cost, quality, and patient satisfaction results. This leader will manage to clinic budgets for finance, staffing, quality performance, facilities, and physician relations and is critical to driving the clinical quality and patient service experience across clinics. This leader drives the performance of clinic teams providing growth, development and ongoing management of practice operations staff. Excellent communication, problem-solving, follow-through and diplomacy skills are required for success in this highly visible leadership role. 

How you can make a difference: 

• Manage overall performance of Village Medical clinic locations across assigned market including cost, quality, and patient satisfaction 
• Partner with integration teams to ensure successful practice onboarding and integration, appropriate resource allocation, and to facilitate a seamless hand-off to local market operations 
• Support provider recruitment efforts in the market and play a key role in the successful onboarding and integration of new practices and providers 
• Provide leadership and coaching to Regional Practice Administrators ensuring regular communication across clinic leadership and team development to prepare for continued growth 
• Handle all aspects of staffing and team management, fostering a high-performance work environment that values employees and promotes development and success 
• Ensure appropriate strategies are implemented to achieve clinical quality and patient services experience measures 
• Prepare annual budget and review and analyze monthly financial performance to achieve annual budget 
• Responsible for P&L and KPI performance metrics for all practices 
• Follow through on key goals and performance measures that advance organizational strategy and business plan 
• Develop productivity and other performance projections for both budget and look-forward projections 
• Liaise between operations and physician leadership to ensure providers’ needs are being successfully addressed to reinforce a culture of transparency and support 
• Identify opportunities for improvement and drive change initiatives to completion to improve overall operations and financial outcomes 
• Support development of market provider workforce plan, including provider moves, impact on panels, co-located clinics, etc. 
• Act as the market representative on system initiatives, opportunities, strategy development, and process improvement as assigned 
• Function in dyad relationship with physician leader counterpart to support engagement and execution of VMD clinical model
• Other duties as assigned

Skills for success:

• High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups 
• A keen sense of personal accountability for delivering individual and team results  
• Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do 
• A passion for being hands-on in problem-solving and execution  
• A low ego and humility; an ability to gain trust