Director, People Operations

ABOUT ROCKET MONEY🔮

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

*Please note this is a hybrid office role in either Washington DC, NYC or San Francisco*

ABOUT THE TEAM 🤝

Our team is a dynamic blend of expertise in people operations and talent acquisition. We collaborate seamlessly to drive organizational success by attracting, developing, and retaining exceptional talent. Here’s what sets us apart:

People Operations:

• We focus on creating an outstanding employee experience and solving business problems.
• From onboarding to professional development to performance management, we ensure team members thrive.
• Our initiatives promote a positive workplace culture and move the business forward.

Talent Acquisition:

• We are passionate about identifying and bringing in the best talent to drive our organization's success.
• Our team sources, assesses, and recruits top talent.
• We build strong relationships with candidates and hiring managers.

ABOUT THE ROLE 🤹‍♀️

As Director, People Operations, you will play a critical role in shaping our organization’s people strategy and fostering a positive employee experience. Your responsibilities will include:

Talent Acquisition, Team Member Engagement, Professional Development:

• Develop and implement an industry-leading talent acquisition strategy and process.
• Design strategies and drive initiatives to enhance team member engagement, satisfaction, and retention.
• Foster positive relationships across the organization, ensuring effective communication and conflict resolution.
• Lead talent development efforts, and drive learning and development programs to create a culture of continuous development.
• Implement effective performance management processes.
• Create roadmaps for talent development and succession planning.

Leadership and Strategic Partnership:

• Collaborate closely with the leadership team, team members, and Rocket Companies teams on People Team initiatives to support business goals.
• Drive and manage various People Team projects, such as career planning, talent analytics, and leadership coaching.
• Implement best practices to enhance the team member experience, while identifying opportunities for process optimization and efficiency.
• Provide strategic guidance on workforce planning, organizational development, and talent management.

ABOUT YOU 🦄

Leadership, Strategic Thinking and Interpersonal Skills:

• Proven track record of executing initiatives that drive organizational growth and employee engagement and solve business problems.
• Strong leadership skills with the ability to inspire, mentor, and develop a high-performing People Team and leading cross-functional projects and teams.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with all levels of the organization.
• Strong operational and problem-solving skills with the ability to navigate complex situations and make data-driven decisions.

Talent Acquisition, Onboarding and Learning & Development:

• Deep knowledge of modern talent acquisition strategies and best practices.
• Experience in developing and executing onboarding programs that ensure a smooth transition for new hires.
• Experience in developing and managing employee development programs, including training, performance management, and career progression planning.

Company Culture and Engagement:

• Proven ability to design and implement programs that foster a positive and inclusive company culture and engage team members.
• Experience in managing (or collaborating with office management) office operations to ensure a productive and efficient workplace environment.
• Strong understanding of compensation structures and the ability to develop competitive compensation packages.

Education:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience:

• Minimum of 7-10 years of progressive People Operations experience, with at least 3-5 years in a leadership role.
• Proven experience in talent acquisition, onboarding, and employee development.
• Demonstrated success in shaping and nurt