Jobs and Careers
VA
Director, Payment Operations
Valley National BankUnited Statesfull_timeVerifiedPosted 7 Mar 2026
About the role
Responsibilities include but are not limited to:
- Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes, ensuring accuracy, timeliness, and regulatory adherence.
- Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues.
- Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development.
- Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives.
- Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels.
- Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance.
- Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinforce control frameworks and regulatory adherence.
- Ensure full compliance with internal policies and regulatory requirements (OCC, FDIC, FFIEC, NACHA, BSA, OFAC, Reg E, Reg CC, Reg DD), meeting audit expectations and mitigating operational risk.
- Minimum of 10 years of experience in payment operations or treasury operations.
- Deep expertise in ACH, Nacha, wire operations (Fedwire, CHIPS, SWIFT), sanctions screening, fraud monitoring and payment investigations.
- Forward thinking leader who anticipates risk, embraces change and drives modernization.
- Excellent problem-solving, communication, and stakeholder management capabilities.
- Bachelors Degree and a minimum of 10 years within a financial industry handling operational functions, payment operations, or treasury operations and 3 years of management experience.
- Minimum 5 years of experience managing operations, ACH, Wires, or Risk function.
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