Director, Operations Shared Services

Job Family

Operations - General

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

Plans, directs, and manages multifunctional Operations teams, with a focus on production and the creation/delivery of services to internal and external clients. Ensures department goals are in alignment with company strategies. As the Director, Operations Shared Services you will be responsible for leading a cross functional center of excellence across Training, Quality, Instructional Design and workforce oversight functions within the Retirement Operations team. Working closely with senior operations leadership, establish training, quality and staffing best practices across a wide discipline of functions. This role is ideal for a strong leader who has a success record leading large-scale transformation and business improvement efforts across multi-disciplined teams.

Job Description

Responsibilities

• Oversee department staffing structures to achieve business and financial goals.
• Establish best practices and execution frameworks across training, quality and staff management functions.
• Support vendor management and vendor operations functions through process transition planning, training, and vendor onboarding.
• Develop process to centralize and govern procedure documentation across diverse operational functions.
• Leverage best practices for instructional design and training