Director Operations

Institute for Healthcare Improvement

Director, Operations

Full Time (Remote, USA)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

Position Summary:

Reporting into the COO, the Director of Operations will provide strategic oversight and leadership across key operational functions, ensuring alignment with organizational objectives and adherence to compliance standards. This role focuses on driving operational excellence by executing cross-functional collaboration, optimizing process efficiencies, and implementing initiatives that promote transparency, communication, and informed decision-making. By guiding regional teams, collaborating with stakeholders, and cultivating a results-driven team culture, the Director will develop and sustain scalable, efficient, and sustainable operational practices that advance the organization's mission and long-term goals.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Operational Leadership

• Manage the executive assistant team to ensure effective administrative support for leadership and organizational priorities
• Oversee facilities operations, including maintenance, space planning, and vendor management
• Develop and execute the development and execution of efficient travel management policies, ensuring cost-effectiveness and compliance with organizational guidelines

• Ensure the faculty contracting process adheres to compliance standards and operates efficiently, supporting the team responsible for drafting, negotiating, and managing agreements

• Collaborate with key stakeholders to develop and implement faculty contracting workflows with organizational objectives while maintaining regulatory and operational integrity

• Develop and execute operational strategies that align with the organization's objectives
• Ensure compliance with organizational policies, regulations, and industry best practices

Process Improvement

• Identify and resolve inefficiencies or gaps in operational processes and develop strategies for improvement
• Lead and implement initiatives to enhance organizational workflows, ensuring sustainable and measurable improvements
• Develop, implement and refine technology systems to address workflow management, process automation, and tracking process improvement initiatives
• Design and implement systems to manage information, track tasks, and share critical operational updates, ensuring transparency, effective communication, and informed decision-making across teams

Collaboration

• Partner with regional teams across the globe to identify and address their operational needs, establish consistent operational standards with consideration for local requirements, and lead efforts to improve efficiencies and experiences across diverse regions

• Work closely with operational and business partner teams to align processes and drive integrated solutions for operational challenges
• Coordinate across business lines and regions to assess and resolve operational needs, ensuring alignment with organizational goals

Team Leadership

• Provide coaching, guidance, and lead professional development initiatives for the operations team
• Foster a collaborative and results-driven culture within the operations team

Position Knowledge, Skills and Abilities