Director Operations Development

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Director of Operations Development is responsible for assisting in the launch of new hotel and casino projects and serves as the “brand implementer”, ensuring delivery of a Hard Rock caliber, AAA Four Diamond, ready operation upon the opening of the facility.  This position oversees and supports all areas of the pre-opening process from construction (working with project Development & Design group), Sales and Marketing, Administration, Operations, Retail and Casino.  The Director of Operations Development acts as the liaison between the Hard Rock Corporate Support Center and the owners/operators in each assignment, positively and professionally representing the brand in interactions with property management, owners and investors.

Essential duties include, but are not limited to:

BUSINESS RESULTS

• Monitor the progression of each functional area to ensure the project is tracking to completion and to standard.
• Participate to the create property pre-opening budgets to include planned sales volumes and revenues, resource quantities, costs and expenses.
• Communicate a clear and consistent message regarding business/department goals to produce desired results.
• Manage pre-opening expenses by analyzing and reconciling financial reports, determining trends and areas of opportunity, advising others on cost control methods and resolving budgetary issues.
• Conduct on-going research of the local market to detect trends and related information for development of new strategies. Make reasonable recommendations to improve potential from various markets.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Oversee operational efficiency, brand standards compliance, service and financial measurements. Identify gaps and implement measures to correct deficiencies. 
• Perform duties in accordance with and ensure compliance with property management agreement and other requirements and regulations.

LEADERSHIP & EXECUTION

• Create and/or collaborate on the creation of critical path process.  Establish and build agreement among team members for project milestones, resources requirements and measures of success.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables.
• Assist and advise each area through implementation of brand standards and/or mentoring from previous best practices.
• Conduct and participate in weekly meetings/conference calls with key stake holders to communicate progress and opportunities.
• Drive understanding and implementation the brand identity system.  Lead local teams to conform to brand strategy and vision.
• Coordinate the approval by Corporate Support Center of brand creative, tactics, communications, promotional pieces, and brand collateral across key touch points including internet, email, and direct mail marketing. 
• Collaborate with Corporate Support Center Retail Team to ensure a smooth and timely launch of the Rock Shop.
• Assist the Corporate Hotel & Casino Sales team with the creation and coordination of sales programs.
• Champion change, ensure brand and business initiatives are implemented.
• Collaborate with internal and external business partners.
• Create performance expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
• Communicate with leadership regarding issues, risk and liability concerns, or other important business matters.
• Ensure all brand policies, procedures and programs are fully implemented in all departments, including health and safety guidelines, etc.
• Operate ethically to protect the Hard Rock brand. Utilize programs designed to help Save The Planet.

GUEST ENGAGEMENT

• Work with local teams and the Corporate Support Center to create programs to monitor music, video, temperature, lighting, scents, to ensure atmosphere reflects that of the Hard Rock vibe.
• Ensure leased operations are in ‘sync’ with Hotel and/or Casino vibe.  Ensure leased operation staff is trained in accordance with brand standards.
• Resolve gu