Director of Training & Talent Development

Director Training & Talent Development

The primary purpose of this position is to assist First Commerce in fulfilling our Vision Empowering Generations, Transforming Communities. This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

The Director Training & Talent Development is responsible for conception, planning, organizing, directing, developing, and implementing the credit union's training and talent development strategy. Utilizes experience based on knowledge and formal experience in training and talent development to drive a performance culture. Oversees and develop training and talent development approaches and programs to impact outcomes of the business and performance. Creates and implements techniques and align training and talent programs to strategic goals and develops programs that are impactful and consistent with driving organizational and individual performance. Supervises the Training and Talent team and actively develops team members. Develops department budgets, policies, and procedures. Oversees and serves as primary liaison with outside consultants and vendors. As a member of the Senior Management Team (SMT), serves as a catalyst for organizational communication, fostering robust relationships that elevate team member engagement and productivity resulting in performance excellence.

RESPONSIBILITIES:

Training & Talent Development Leadership

• Leads, develops, manages projects, and implements talent development initiatives and strategies to grow current and future team member capabilities and succession depth emphasizing behavioral competencies, individual performance improvement tools that result in building a performance culture grounded in FCCU business priorities.
• Employs foundational and leading-edge learning and leadership development technical expertise to inform, improve, and build current and future professional development, leadership, and management development offerings.
• Oversees training and learning program design, development and implementation supporting financial center operation as well as corporate office learning to drive greater proficiency and skill development.
• Develops talent development and organizational learning goals, objectives, and systems to ensure team performance.
• Identifies and monitors key talent development metrics and assist in developing timely reports on results and trends.
• Identifies and/or coordinates initiatives in conjunction with the Chief People Officer to continually position First Commerce as an employer of choice.
• Ensures focus on FCCU strategic objectives and aligning learning, talent, and cultural programs to drive outcomes.
• Leverages workforce analytics to identify talent development strategies and evaluate their impact on business performance.

Talent Development & Organizational Development

• Oversees the planning and implementation of talent needs assessments utilizing innovative and collaborative methods to obtain a deeper understanding of FCCU's workforce to evolve existing and future workforce development offerings in a strategic and integrated way.
• Leads talent acquisition and recruiting of all FCCU team members by establishing and leading recruiting and hiring practices and procedures necessary to recruit and hire an exceptional workforce.
• Oversees the administration of performance management system to drive engagement, structured communication and feedback, goal development and effective performance reviews.
• Champions and oversees the onboarding process and orientation program by ensuring that it's high-quality and up to date and provide clarity and connection for employees so their roles serve the overall credit union vision.
• Oversees FCCU employee surveys including onboarding, stay, engagement and offboarding. Ensures surveys capture comprehensive feedback and regularly disseminates results.
• Provides facilitation for various professional development, leadership and management development programs and activities, and developing other professional development and leadership courses.
• Trains and coaches' managers, employees and others involved in team member development and performance efforts.
• Provides guidance and support on leadership/behavioral assessment tools, such as 360-degree feedback, Harrison, StrengthsFinder, and other tools.

Training & Learning Development

• Manages and improves learning development and management tools to increase training effectivenes