Director of Technology Innovation & Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

Four Seasons Hotel New York is seeking a Director of TID with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work every year since 1998.

Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards.  Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 202 spacious guest rooms and suites and is the destination for international and high profile clientele.

Director of TID Role Job Functions:

• Maintain harmonious and professional relationship with all departments and Home Office.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Must have strong interpersonal skills and be able to relate to all levels of management.

• Must be able to assist hotel guests with technical requirements and issues.

• Actively participate in monthly Senior Director of TID conference calls and share ideas and best practices.

• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.

• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

• Establish and maintain user procedures and hardware familiarization for all systems.

• Establish and maintain system security procedures consistent with control requirements and corporate policy.

• Maintain accurate records of system files; software and hardware issues and service requirements.

• Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.

• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.

• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).

• Administer Lotus Notes, connection to global VPN and other communication tools

• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards notes database.

• As required, partici