DIRECTOR OF TECH SERVICES

Job Description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue-producing computer matches, claiming systems, and personnel systems.

Under general direction from the Executive Director, with a high degree of latitude for independent initiative, judgement and decision making, the Director of Tech Services is responsible to oversee and support teams in the delivery of automated solutions for Agency wide managed file transfers, reporting and scheduling, outgoing client notifications as well as maintenance and monitoring of associated technology. The individual is a highly experienced, skilled, multi-disciplinary technologist. This role requires breadth and depth across multiple technical disciplines such as UNIX scripting and administration, FTP services, Web Focus administration, mailing services such as Print to Mail/ Nearstar

ITS is recruiting for one (1) Computer Systems Manager NM, to function as Director, Tech Services, who will:

- Collaborate with the project team and business stakeholders to collect and analyze business requirements, translating them into deployable data transfers, mainframe scheduled jobs , and mailing application services.

- Establish and enforce policies and procedures governing the division's operations, ensuring standardized agency-wide practices for data transfers, mail services, and mainframe scheduling. Maintain direct oversight of all requisite resources. Coordinate with internal ITS and relevant departments to facilitate new software requests, provide comprehensive justifications, and oversee the renewal of existing software licenses.

- Develop, evaluate, and implement enhancements to mailing systems, including the refinement of NearStar product functionalities. Engage closely with the Print Pool and Distribution teams to resolve operational challenges, identify opportunities for improvement, and generate statistical reports on mailing activities. Administer, monitor, and document all processes on the Sun SFTP server. Collaborate with NYS Production Control to streamline file transfers by enabling direct transmissions to HRA servers, thereby eliminating redundant network intermediaries.

- Supervise and manage Tech Services personnel, consultants, and vendors, establishing a structured framework for performance evaluation and continuous professional development. Maintain awareness of emerging technologies to promote innovation within the organization. Direct daily operations, provide training, and mentorship to a team of highly skilled computer specialists, and ensure efficient task allocation and prioritization.

- Formulate and implement divisional policies and procedures to uphold operational standards across agency-wide data transfers, mail services, and mainframe scheduling, ensuring effective resource management. Assess and document staff performance, utilizing direct observation, record keeping, feedback from Lead Operators, and standardized evaluation methodologies to ensure the accurate appraisal of employees' contributions.


Hours/Shift:

9:00am-5:00pm

COMPUTER SYSTEMS MANAGER - 1005D

Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or