Director of Software Engineering

Who We Are  

Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.

The Position 

We are a rapidly growing healthcare technology company seeking a Director of Software Engineering, to focus on Implementations, Production Support and Feature development on our current platform. Our current tech stack is a combination of proprietary purpose-built data pipeline and off the shelf tool (QuickBase) that is configured for customers. Reporting to CTO , this role has three core focus areas – Production Support of our current tech stack, Implementation work for new customers or expansion of scope for existing customers, and other feature development on the platform. These 3 focus areas are to be delivered through a team of QuickBase analysts leading production support, and a software engineering team that support implementations and feature development. The role partners very closely with Product Management, Customer Success, other Engineering Directors, technical leads, and lead/principal Software Engineer(s) from other teams. Our Products, generate actionable business and clinical insights for biotech and pharmaceutical companies. If you are passionate about revolutionizing healthcare through innovative health data platforms and want to significantly impact a fast-paced growth environment, we would love to hear from you!

Responsibilities

• Lead a team of QuickBase focused production support analysts and software engineers to enhance our production support processes as well as technical methods for it.
• Lead the software engineering side of customer implementations. Partner with customer focused implementation teams to support the software engineering portions.
• Plan the technology roadmap for the current tech stack which includes customer feature needs, platform upkeep, tech upgrades as well as productivity and efficiency enhancing initiatives.
• Partner with Product Management to deliver customer delight on the existing platform – advising what is feasible, how it can be achieved and then leading the delivery.
• Manage a team of software engineers, growing the team and continually assessing additional skill and resourcing needs to meet the needs of customers.
• Lead the development of technical tools and programming to cleanse, organize and transform data and to maintain, defend and update data structures and integrity on an automated basis. 
• Be the face of our current technology offering, and support/participate in customer solutioning conversations.
• Be the thought partner for customer success and product management – in problem solving existing challenges or new customer needs
• Foster innovation by designing and building solutions that solve business problems and by partnering with cross functional stakeholders at senior levels.
• Develop secure and high-quality production code. Review / debugs code written by others.
• Have a strong voice on ‘how should we do production support’ and plan the people, process and technology aspects anchoring on best practices from past experiences.
• Similarly, Have a strong voice on ‘how should we do Implementations’ and plan the people, process and technology aspects anchoring on best practices from past experiences.
• Influence and lead a cross functional multi disciplinary team to align on both business and customer opportunities.
• Collaborate with partners across the organization, communicate engineering and platform vision, understand and prioritize needs and serve as an advocate and resource for the team.
• Apply a high standard for quality to a balanced roadmap of UX improvements, stability, incremental improvements with pioneering new features.
• Stay up-to-date with the latest technologies and industry trends, leveraging them to drive platform innovation.
• Lead and mentored a team of software engineers, providing guidance, support, and fostering a culture of excellence.

Who You Are 

Skills/Knowledge: 

• Software Development leader with extensive understanding of external competition and technological trends.
• Been an inspirational leader for a strong technical team.
• Hands on experience with multiple disciplines of