Director of Product, Developer Experience

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations. The Developer Product team is part of the SMB organization, and responsible for PayPal’s end-to-end developer experiences – including developer onboarding, integration, and servicing experiences.
We’re looking for Director, Developer Product, who will transform Developer Experiences for PayPal Inc. If you are excited empowering Developers by helping them integrate PayPal solutions – this role is for you. In this role, you will lead the product strategy and vision for the next generation of API & SDK integration experiences, tooling & testing capabilities empowering PayPal’s developers. You will lead a team of savvy product managers developing state-of-the-art integration tools, testing frameworks and sandbox tools, simulators, and demo environments to help Developers go-live with PayPal. You will help us build state of the art platform for developer documentation critical for integration, troubleshooting, upgrades to enable the end-to-end developer lifecycle.
In addition, we must listen to developers and understand their challenges during their lifecycle. You will influence and collaborate closely with cross-functional partners including Engineering, User Experience, Analytics, Sales and Marketing teams to address challenges developers face, and identify new developer-centric solutions to accelerate PayPal’s product adoption. In partnership with engineering, you will own and execute the strategy and roadmap, with the goal of each new release making a measurable impact. In this role, you will also be an organic developer evangelist and advocate – and bring the voice of developers to enhance future roadmaps and product strategy. This job may require occasional travel to meet team members Asia Pacific.

Job Description:

• Define and execute the product vision and strategy for developer integration experiences, testing, tooling, and go-live.
• Lead a team of product managers that own our developer website, our developer studio experience, our demo websites, and various developer tools.
• Improve developer satisfaction through best-in-class integration experiences. Define and deliver the integration experiences in partnership via our APIs / SDKs in partnership with other product teams.
• Establish strong governance practices to deliver high-quality integration experiences – encourage best-practices for developers using guides, checklists, sa