Director of Operations

Description

POSITION: Director of Operations (Sound Income Strategies, RIA) 

Location & Hours: Fort Lauderdale, FL | Full-time Onsite 

Department: Operations 

FLSA Classification: Exempt

Who We Are

Sound Income Strategies (SIS) is a Registered Investment Advisory (RIA) dedicated to helping independent financial advisors and their clients pursue long-term financial success through disciplined income-focused investment strategies. As part of the Sound Income Group family of companies, SIS provides investment management, portfolio solutions, operational support, and practice resources that empower advisors to better serve clients approaching or in retirement.

We foster a collaborative, performance-driven culture rooted in integrity, accountability, innovation, and exceptional client service. If you're passionate about operational excellence and enjoy solving complex business challenges in the wealth management industry, we'd love to hear from you.

Position Summary

We’re seeking an experienced Director of Operations to lead operational strategy and execution for our Registered Investment Advisory (RIA) business. Reporting directly to the Chief Operating Officer, this highly visible leadership role serves as the COO's trusted operational partner while overseeing the Operations team.

This role combines executive partnership, operational leadership, billing oversight, data analytics, and technology ownership to ensure our operations remain accurate, scalable, and advisor-focused. The Director of Operations will lead strategic initiatives, improve operational workflows, oversee critical business processes, and serve as the business-side subject matter expert for our RIA technology platforms.

This is not an IT role. Rather, we're seeking a wealth management operations leader who understands how technology enables the business and can drive operational excellence through process improvement, data-driven decision-making, and platform optimization.

Key Responsibilities

Executive Operations Leadership

• Serve as the primary operational partner and trusted advisor to the Chief Operating Officer on strategic initiatives, operational planning, and business growth. 
• Lead, coach, and develop the Operations Manager and Operations team, while fostering accountability and a high-performance culture. 
• Conduct regular one-on-one meetings, team meetings, coaching sessions, and performance discussions to support employee development. 
• Act as the senior escalation point for operational issues involving advisors, clients, custodians, and internal business partners. 
• Support advisor offices by educating teams on operational processes, service standards, and best practices. 
• Collaborate with executive leadership to improve operational efficiency, scalability, and advisor experience. 

Operations, Billing & Operational Controls

• Oversee daily operational activities, including account servicing, billing oversight, exception management, and issue resolution. 
• Serve as the operational owner of the firm's fee billing process, ensuring the accuracy and integrity of recurring monthly and ad hoc billing engagements. 
• Lead billing audits and review client-specific compensation reports prior to final processing. 
• Partner with the firm's billing processor to establish quality control procedures and maintain billing accuracy. 
• Develop and strengthen operational controls that reduce risk while improving consistency and efficiency. 
• Identify opportunities to automate manual workflows, improve operational processes, and create greater organizational leverage. 
• Partner with Compliance, Finance, Legal, Risk, and executive leadership to support audits, regulatory reviews, and operational initiatives. 

RIA Technology & Business Optimization

• Serve as the business Subject Matter Expert (SME) for Orion, Black Diamond, and internal front-office and back-office platforms. 
• Lead operational ownership of strategic technology initiatives, including future enterprise projects and additional business solutions. 
• Translate business requirements into scalable operational workflows, system enhancements, and process improvements. 
• Partner with internal technology teams and third-party vendors to optimize operational platforms and advisor support tools. 
• Evaluate new operational technologies that improve scalability, advisor experience, and business performance. 

Data Analytics & Reporting

• Analyze large operational datasets using ad