Director of Operations

About Family First

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

The Director of Operations is responsible for overseeing and coordinating all administrative and financial functions for their assigned branch office. This role includes driving business development, managing relationships with referral sources, and ensuring satisfaction among patients, families, and nursing staff while addressing higher-level needs. The Director is responsible for managing office budgets and goals, fostering office growth, and providing team leadership. This position is crucial to the team and organization's success. The Director of Operations plays an essential role in their team’s ongoing development offering guidance, oversight, and performance management to ensure proficiency in their roles.

Family First Homecare team members represent the organization and its services in a competent, professional and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules and regulations.
 

KEY RESPONSIBILITIES 

• Oversees all office operations and directly manages the operations team.  

• Ensures the office sales strategy is well-organized and implemented effectively. 

• Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services.  

• Comply with applicable laws and regulations.  

• Undertake fiscal planning by budgeting and managing operations in accordance with established fiscal parameters.  

• Implement governing body directives and ensure the implementation of organizational policies and procedures, as well as the development and implementation of appropriate service policies.  

• Implement governing body directives and organizational policies and procedures.  

• Recruit, employ, develop, and retain qualified personnel to maintain appropriate staffing levels.  

• Establish and maintain effective channels of communication.  

• Ensure adequate staff education, training, and evaluation.  

• Direct and monitor organizational Performance Improvement activities.  

• Assure that skilled nursing and other services furnished are under the supervision and direction of a physician or a Registered Nurse where appropriate.  

• Assure appropriate staff supervision during all operating hours.  

• Represent the organization to other groups, agencies, and the general public using accurate public information materials  

• Assure the development and qualifications of professional services and the assignment of personnel.  

• Completes performance evaluations on subordinate staff in accordance with Agency policy.  

• Monitor accounts receivable and collections.  

• Appoint a similarly qualified alternate to be available at all times during operating hours in the absence of the Administrator.