Job Title

Director of Operations

Job Description Summary

Job Description

Director of Operations – Industrial Maintenance 

C&W Services – Maintenance, Reliability & Engineering
Hybrid role with extensive travel to manufacturing & fulfillment sites across the USA
 

Job Summary

The Director of Operations provides strategic and operational leadership for C&W Services’ industrial maintenance program supporting client facilities across the United States. This role oversees multi-site teams responsible for the maintenance, repair, and reliability of conveyors, robotics, and automated material handling equipment (MHE) in fast-paced manufacturing and fulfillment environments. This leader ensures standardized maintenance processes, strong safety performance, reliable uptime, and best-in-class service delivery across all assigned sites.
 

Responsibilities

Operational Leadership

• Manage and oversee day-to-day industrial maintenance operations across multiple fulfillment and sortation facilities.
• Ensure high performance in PM/PdM programs, conveyor and robotics maintenance, troubleshooting, and automation reliability.
• Conduct regular onsite visits, technical assessments, and audits to evaluate maintenance execution, uptime performance, and technician skill levels.
• Ensure consistent use of standardized work processes, CMMS/EAM systems, safety procedures, and maintenance playbooks across all sites.
• Lead operational readiness for new site start-ups, transitions, and expansions—including staffing, onboarding, equipment readiness, and process implementation.
• Remain current on emerging technologies within automation, controls, robotics, and industrial maintenance practices; cascade updates to the field teams.
• Maintain strong relationships with onsite engineering, operations, and reliability partners to ensure alignment on goals and expectations.

Business Leadership & Client Management

• Serve as the senior point of contact for all operational and service delivery discussions with leadership.
• Maintain high client satisfaction by delivering reliable service, transparent reporting, and responsive issue resolution.
• Partner with Business Development on renewals, expansions, and special project opportunities within the network.
• Collaborate with regional and national leadership to align operational strategies with account-wide goals.

Financial Management

• Manage multi-site budgets, including labor, materials, spare parts, contracts, and vendor services.
• Monitor operational KPIs such as uptime, downtime reduction, PM compliance, technician productivity, and cost-per-unit.
• Utilize dashboards, CMMS data, and monthly financial reviews to ensure performance targets are achieved.
• Oversee purchasing and inventory processes to ensure proper controls and cost efficiency.
• Maintain strong oversight of receivables, labor management, overtime, and cost-containment initiatives.

People Leadership

• Lead a team of Maintenance Managers, Senior Maintenance Managers, Area Managers, and Reliability leaders across the network.
• Oversee recruiting, selection, and onboarding of exempt and non-exempt maintenance and technical staff.
• Develop succession plans, career paths, and training programs for field teams across multiple skill levels (robotics techs, controls techs, maintenance managers, etc.).
• Coach and mentor leaders to build strong operational bench strength and technical capability.
• Support employee relations, performance management, and (where applicable) union-related processes.
• Ensure all technicians receive required safety, technical, and CMMS training.

Safety Leadership

• Champion a culture of safety within a