Director of Operations – End User Services

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Title: Director of Operations - End User Services

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.  

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.  

Current Need 

Due to the expansion of our End User Services we are looking for a seasoned operations professional to help mature and transform our End User computing operations & delivery. The successful candidate will have the perfect blend of an operations mindset, IT service management expertise, in depth knowledge of End User computing, strong leadership skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams to deliver and support innovative digital solutions. This role will be responsible for developing and implementing strategies to optimize operational efficiency, ensure compliance with regulatory requirements, and maintain high standards of governance.   

Position Description  

• Develop and implement operational strategies to streamline processes, reduce costs, and enhance overall efficiency. 
• Establish and enforce governance policies and procedures to ensure compliance with regulatory standards and industry best practices. Govern our external partners. 
• Identify and actively close gaps in our processes that help improve user experience. 
• Identify processes that deliver a poor user experience and develop updated processes to improve user experience 
• Lead cross-functional teams to drive continuous improvement initiatives and operational excellence throughout the organization. 
• Oversee reporting and analytics initiatives, including the development of key performance indicators (KPIs) and metrics to track progress and identify areas for improvement. 
• Collaborate with departmental leaders to develop and maintain operational budgets, forecasts, and resource allocation plans. 
• Conduct regular audits and assessments to evaluate the effectiveness of operational processes, governance frameworks, and reporting systems. 
• Provide guidance and support to departmental leaders on operational, governance, reporting, and analytics-related issues. 
• Stay informed about industry trends, regulatory changes, and emerging best practices related to operations, governance, reporting, and analytics. 
• Foster a culture of accountability, transparency, and compliance within the organization. 
• Prepare and present reports, presentations, and recommendations to senior leadership and stakeholders. 

Minimum Requirements  

• 10+ years of experience delivering and supporting high-quality, reliable technology services   
• 6+ years in a leadership role 
• Must have End User Computing experience 50K+ users 

Critical Skills  

• Proven record of success running IT Service Management in an ITIL operating model. ITIL foundation certification required. ITIL intermediate and advanced certifications preferred. 
• Solid background in device deployment  
• Experience developing and implementing operational strategies that drive measurable results 
• Strong understanding of regulatory requirements and governance principles 
• Excellent leadership, communication, and interpersonal skills 
• Ability to work effectively in a fast-paced, dynamic environment and lead cross-functional teams to achieve common goals 
• Detail-oriented with strong analytical and problem-solving abilities 
• Ability to successfully influence up, down, and across organizations to drive operational excellence 

Additional Knowledge & Skills  

• Knowledge of and experience in the