Director of Operational Performance

Description

MCHC's Hillside Health Center is seeking an empathetic, visionary Director of Operational Performance. In this role, you'll play a crucial part in ensuring our clinical services operate seamlessly, with a strong focus on exceptional customer service and consistently applying best practices to enrich the patient experience. We're looking for someone with a deep understanding of healthcare operations and clinical excellence, ready to lead initiatives that drive performance improvements. At MCHC, we place a high value on developing and supporting our team members, recognizing their pivotal role in delivering compassionate, high-quality care for our communities.

Benefits:

Earn a competitive starting salary ranging from $89,000 to $130,000 per year, depending on experience, along with a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401k Match up to 4%, Flexible Spending Account, and more!  

Duties include: 

• Develop and implement strategic action plans to enhance operational efficiency and quality throughout the patient experience. 
• Collaborate with managers and business partners across the organization to ensure seamless coordination of patient service delivery. 
• Lead and/or participate in cross-functional teams to identify areas for improvement and implement process enhancements. 
• Analyze key performance metrics and develop data-driven strategies to drive operational excellence. 
• Foster a culture of continuous improvement, encouraging staff to identify growth opportunities and engage in pilot projects and change initiatives. 
• Provide leadership and guidance to clinical managers, with a focus on professional development and high-performing teams. 
• Develop and implement programs to enhance staff skills and knowledge, with a focus on leadership development and succession planning. 
• Build and maintain a high-performing team through effective recruitment, performance management, and retention strategies. 
• Utilize Lean Six Sigma principles in systematically removing operational waste and reducing process variation to increase the value and effectiveness of processes. 
• Regularly round on internal customers and partners (including patients) to obtain feedback, which allows the team to identify issues/priorities and obtain real-time feedback on the effectiveness of changes. 
• Ensure compliance with all relevant healthcare regulations and standards. 
• Performs additional duties as assigned. 

Requirements

MINIMUM QUALIFICATIONS: 

• At least 10 years’ experience in healthcare operations 
• At least 5 year’s in a leadership capacity within healthcare 
• Proven track record of driving operational performance improvement in a healthcare setting 

PREFERED QUALIFICATIONS: 

• Bachelor’s Degree in a related field  
• At least 5 years' experience in an outpatient healthcare setting 
• Certified LEAN