Director of Infrastructure

Job Summary 

The Director of Infrastructure is responsible for the strategic direction, architecture, management, and continuous improvement of Farmers & Merchants Bank's enterprise infrastructure and technology operations. Reporting to the Chief Information Officer, this role oversees networks, cloud platforms, data centers, workplace technologies, and infrastructure service delivery to ensure secure, reliable, and scalable technology services that support business objectives, operational excellence, and regulatory compliance. The Director establishes infrastructure standards, service levels, performance metrics, and long-term technology roadmaps while leading infrastructure modernization and operational efficiency initiatives. 

This position develops long-term infrastructure roadmaps and architectures, establishes service level agreements (SLAs), key performance indicators (KPIs), and operational metrics, and drives continuous improvement initiatives that enhance performance, resiliency, security, and customer experience.

Key Responsibilities

• Infrastructure Strategy & Architecture
• Develops and executes the Bank's enterprise infrastructure strategy, architecture roadmap, and technology standards.
• Defines long-term infrastructure plans that support business growth, operational scalability, regulatory requirements, and technology modernization initiatives.
• Evaluates emerging technologies, industry trends, and leading practices to improve infrastructure capabilities and service delivery.
• Leads infrastructure transformation initiatives, including cloud adoption, automation, platform modernization, and lifecycle management.

• Enterprise Infrastructure Management
• Provides leadership and oversight for enterprise infrastructure including networks, cloud services, servers, storage, virtualization platforms, telecommunications, data center technologies, and workplace technologies.
• Ensures infrastructure solutions are secure, scalable, resilient, and aligned with business and technology objectives.
• Oversee infrastructure design, engineering, implementation, maintenance, and operational support activities.
• Service Delivery & Operational Excellence
• Establishes infrastructure service delivery standards and operational procedures.
• Defines and monitors service level agreements (SLAs), operational level agreements (OLAs), key performance indicators (KPIs), and service metrics.
• Identifies opportunities to improve service quality, customer experience, operational efficiency, and infrastructure performance.
• Ensures the availability, reliability, and performance of critical technology platforms and services.
• Security, Risk & Compliance
• Partners with Information Security to implement infrastructure security controls, monitoring, vulnerability management, patch management, identity management, and secure configuration standards.
• Supports compliance with applicable regulatory requirements, security standards, audit requirements, and Bank policies.
• Participate in technology risk assessments, audits, regulatory examinations, and remediation activities.
• Disaster Recovery & Business Continuity
• Oversees business continuity and disaster recovery strategies for infrastructure systems and services.
• Ensure recovery solutions meet organizational resilience objectives.
• Directs disaster recovery testing, infrastructure recovery planning, and operational resiliency initiatives.
• Vendor & Financial Management
• Manages infrastructure-related vendors, service providers, contracts, licensing agreements, and technology partners.
• Develops and manages infrastructure operating and capital budgets.
• Identifies cost optimization opportunities while maintaining service quality and performance standards.
• Oversees procurement, vendor performance reviews, and contract negotiations.
• Leadership & Talent Development
• Leads, mentors, and develops infrastructure engineering and operations teams.
• Establishes departmental goals, performance expectations, and development plans.
• Promotes a culture of accountability, collaboration, innovation, and continuous improvement.
• Supports succession planning and workforce development initiatives.
• Governance & Executive Reporting
• Serves as a strategic advisor to the Chief Technology Officer regarding infrastructure investments, operational risks, service performance, and technology priorities.
• Provides executive reporting on infrastructure health, service delivery performance, strategic initiatives, project status, and operational risks.
• Establishes governance processes that promote service quality, operational transparen