Director of Human Resources

Job Title: Director of Human Resources 

Team: Human Resources 

Job Location: Remote 

About us: 

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions. 

Our Company Culture: 

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. 

At Softheon, Our Mission is powering growth to make healthcare more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American. 

About the role:  

We are seeking an experienced, dynamic and AI forward Director of Human Resources to lead HR initiatives that align with Softheon’s growth and strategic goals. Reporting directly to the Vice President of Human Resources, this role will oversee core HR functions, drive the development and implementation of innovative HR programs, and foster a culture of collaboration, accountability, and continuous improvement. 

The Director of Human Resources will play a pivotal role in equipping leaders with HR best practices, mentoring HR team members, and ensuring that our people strategy supports both employee engagement and business success. As part of a lean and agile HR team, you will have the opportunity to make a meaningful impact across all levels of the organization. 

At Softheon, we expect leaders to embrace flexibility and demonstrate a commitment to the organization beyond standard business hours. This role will require availability to address urgent business matters as needed. 

Requirements

You Will: 

Strategic Leadership and Workforce Development 

• Provide strategic guidance and collaboration with senior leadership, including the CEO and CFO, to align HR strategies with business objectives and our Product-Led Growth (PLG) strategy. 

• Develop and implement HR programs, policies, and practices that enhance employee engagement, retention, and productivity. 

• Partner with department heads and VP of HR to implement succession plans, talent strategies, and organizational design initiatives that support business scalability. 

• Serve as a trusted advisor to managers, providing coaching and guidance on performance management, employee relations, and talent development. 

• Lead and mentor the HR team, fostering professional growth and alignment with strategic priorities. 

• Monitor and address workforce wellness, burnout, and retention to support sustainable productivity. 

• Apply Task Relevant Maturity principles to tailor leadership and delegation approaches, ensuring HR initiatives and responsibilities are aligned with the experience levels of team members for optimal effectiveness. 

• Assess and develop the TRM of HR personnel through targeted coaching and resource allocation to build a resilient, capable HR function that scales with organizational growth. 

Core HR Operations and Project Leadership 

• Manage Paylocity HRIS, integrations (EDI feeds, benefits carriers, payroll), and ongoing optimization. 

• Manage compensation and benefits programs, ensuring competitiveness and alignment with market data (AON benchmarking, range spreads, pay equity audits). 

• Lead performance management processes, including goal setting, reviews, calibrations, and development planning, to cultivate a high-performance culture. 

• Direct HR technology enhancements to improve efficiency, scalability and employee experience. 

Employee Relations and Compliance 

• Address complex employee relations matters, including investigations and conflict resolution, with fairness and compliance. 

• Ensure compliance with federal and multi-state employment laws, including PTO, leave, wage & hour, ADA, and disability rules. 

• Oversee immigration and visa compliance, in partnership with external counsel. 

• Maintain HR risk registers, support audit readiness (DOL, OFCCP, EEOC), and implement proactiv