Director of Engineering - EC

SUMMARY

The Director of Engineering will be responsible for maintaining an attractive, safe, and fully operable building and grounds, requiring a high level of property maintenance knowledge. Accountable for managing budget, capital expenditure projects, preventative maintenance, and energy conservation with an emphasis on maintaining corporate standards and regulatory requirements.

ESSENTIAL FUNCTIONS

• Communications
  • Prepare and deliver messages that achieve the intended results.
    • Promote Engineering information and recommendations to internal and external stakeholders (Corporate Director of Engineering, Engineering Associates, General Associate Body, Managers, Executive Team, Asset Owner, Homeowner Association, Master Association, Residential Owners)
    • Prepare reports for stakeholders
    • Manage stakeholder perceptions and expectations

• Quality Control
  • Manage/oversee the application of standards for the hotel/resort.
    • Review and compare performance metrics for Engineering services
    • Maintain specifications (materials, equipment, furniture, finishes, fixtures, design criteria).
    • Develop, implement and monitor best practices.
    • Develop guest service standards.
  • Measure the quality of services provided.
    • Monitor guest satisfaction and service delivery performance.
    • Collect, verify, analyze and report facility management data from various sources (guest satisfaction surveys, secret shop inspections, other feedback mechanisms).
    • Collect and verify, analyze and report internal facility management data (utilities, work orders, work history).
  • Manage/oversee the improvement of work processes.
    • Assess ways to improve workplace productivity.
    • Develop and implement process improvements.
  • Ensure and monitor compliance with codes, regulations, policies and standards.

• Technology
  • Plan, direct and manage/oversee facility management business and operational technologies.
    • Assess the application of technology within facility operations.
    • Operate workplace management systems (CMMS, BAS, Lighting Controls).

• Operations & Maintenance
  • Assess the condition of the hotel/resort.
    • Manage/oversee the assessment of building systems’ condition.
    • Assess the condition of the facility’s structure, interior, exterior and grounds.
  • Manage/oversee facility operations and maintenance activities.
    • Manage/oversee the acquisition, installation, operation, maintenance and disposal of building systems and structural, interior, exterior and grounds elements.
    • Maintain basic knowledge of current products and technology for fixed assets.
  • Manage/oversee the maintenance contracting process.
    • Decide/recommend the most appropriate way to provide maintenance services (outsource, in-source).
    • Develop maintenance contract specifications.
    • Assure competent maintenance contractors are selected.
    • Negotiate service level agreements.
    • Manage/oversee the modifications to building systems, structural elements, interiors, exteriors and grounds.
    • Monitor the performance of maintenance contractors’ work.
    • Resolve contract disputes.
  • Develop, recommend and manage/oversee the hotel/resort’s operational planning requirements (temperature control, lighting, equipment replacement and so forth).
    • Develop policies and guidelines related to usage and maintenance.
    • Monitor the usage and performance of all systems, equipment and grounds.
    • Monitor guest and associate satisfaction.

• Finance & Business
  • Manage and oversee the financial management of the Engineering department.
    • Develop, recommend, manage and oversee the Engineering and Utilities operating budget requirements.
    • Develop, recommend, manage and oversee the capital budget requirements.
    • Prepare business cases, supporting documentation and financial reports.
    • Analyze and interpret financial documents (budget, forecast, profit and loss statements, reserve funding).
  • Administer and manage the finances associated with contracts.
    • Develop and manage contracts.
    • Administer and monitor contracts.
    • Resolve vendor conflicts.

• Emergency Planning
  • Manage and support the hotel/resort’s emergency preparedness program in partnership with the Safety and Security department.
    • Assist in the design of simulations or exercises to test the emergency management plans.
    • Manage the execution of simulations or exercises to test the plans.

• Project Management
  <