Director of Bus Operations

Pay Range:

$105,654.00 - $174,330.00

Supervisory Organization:

AVP Bus Transportation

Country:

United States of America

Address:

101 N Peak St

City:

DALLAS, TX 75226

FLSA:

Exempt

Professionals:

01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary:

The Director of Bus Transportation must be able to lead a high-performance transit delivery team consisting of operators, Station Office Supervisors, Coordinator, Managers, Assistant managers, maintenance supervisors and other staff to support the goal of providing a safe and reliable transit service. Must demonstrate proven leadership skills, a passion for public transportation, the ability to communicate and promote good customer-centric philosophy, must be collaborative and able to engage staff at all levels, maintain a positive interaction with the union. Ensures that our services are provided within budget by developing and implementing action plans to improve operational efficiencies. Implements, analyzes and modifies division processes and procedures to assure accuracy and efficiency in alignment with department goals and objectives. Assist in the development of short-, mid-, and long-range strategies to achieve departmental goals. Responsible for oversight and quality assurance in the day-to-day operations of a diverse workforce consisting of 400+ employees.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides leadership for all day-to-day Bus Operations activities, ensuring reliable, on-time, and safe service delivery across divisions.
• Develops annual divisional objectives, operational strategies, and performance measures in alignment with Agency goals.
• Directs the development, implementation, and enforcement of operating procedures, SOPs, and service delivery standards.
• Leads division-wide initiatives to increase operational efficiency, improve customer satisfaction, and optimize resource deployment.
• Oversees Managers, Station Office Supervisors, and other operations leaders through coaching, development, performance evaluation, and accountability systems.
• Develops, administers, and monitors the multi-million-dollar operating budget for Bus Operations.
• Monitors operating costs, payroll validation, overtime, absenteeism, and service quality indicators; directs corrective actions for cost containment and performance optimization.
• Ensures procurement, equipment, staffing, and operational resources are used effectively and economically.
• Serves as leader in labor-management relations within Bus Operations.
• Conducts and presides over grievance hearings (1st–2nd step) and supports arbitration preparation as needed.
• Investigates and responds to grievances; ensures compliance with Agency policy, and just cause standards.
• Maintains open, collaborative relationships with union leadership, fostering a positive labor environment while upholding management rights.
• Develops performance standards, KPIs, and accountability systems for Operators, Managers, Supervisors, and operational teams.
• Reviews and evaluates organizational productivity, service reliability, safety metrics, and budget adherence.
• Ensures continuous monitoring of service performance, including OTP, customer complaints, road calls, collisions, and operator performance.
• Establishes corrective action plans, performance improvement measures, and continuous improvement strategies.
• Ensures compliance with all safety regulations, including FTA and Agency SMS requirements.
• Promotes and reinforces division-wide training, safety programs, quality assurance initiatives, and customer service standards.
• Leads the development of contingency and emergency response plans for unexpected events, service disruptions, and community impacts. ( )
• Ensures a harassment-free, discrimination-free, and equitable workplace.
• Serves as the liaison between Bus Operations, Maintenance, Training, Safety, Communications/Bus Control, HR, and other Agency departments.
• Coordinates with public officials, community partners, and Agency leadership on service delivery issues and customer complaints.
• Oversees the Service Advisory Team and promotes transparent communication across all levels of the division.
• Leads long-range workforce planning, succession planning, and operator pipeline development initiatives.
• Ensures the coaching, training, and skill development of all Managers