Director, Navigation Client Channel Leader

Do you have experience delivering enterprise products and services in a high-growth environment?

Amazing Opportunity and Great Place to Work!

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

About the Role

The Director, Client Channel Leader, oversees a strategic channel, leading a team of Client Leaders and ensuring client satisfaction, retention, and engagement with Alight services. They develop relationships with key client decision-makers and foster internal cross-functional partnerships to deliver value and safeguard business objectives.

Responsibilities

• Managing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel.
• Serving as an advisor to employers, consultants, and partnering under the assigned strategic channel. Recommending and executing best practices of Alight services, while interacting and gaining trust of individuals at all levels of client organization.
• Demonstrating expert knowledge of Alight offering by providing strategic development, execution, and problem solving to define concrete solutions. Increasing and maintaining engagement rates in the Alight services and to ensure attainment of ROI Guarantees where applicable.
• Developing and executing renewal strategies, including packaging, presenting, and negotiating to retain clients. Leading pre-renewal internal strategy meetings and collaborates with Alight enterprise leaders on multi-product and service client renewals.
• Managing and delivering regular updates of the assigned channel to key stakeholders internally and externally.
• Overseeing a team of Client Leaders, handling performance reviews, compensation processes, and supervisory duties to ensure successful relationship management. Provide coaching and mentorship to promote best practices, support business goals, and represent the Navigation team internally.
• Owning development and execution of compelling business cases and support comprehensive reporting to clients and broker/consultant partners.
• Partnering with other Directors to create the annual business review template. Assisting Client Leaders in key client annual business review meetings with clients assigned channel to review performance.
• Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives.
• Assisting in the new bu