Director, Marketing Strategy and Operations

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

 

Position Summary 

The Director of Marketing Strategy & Operations is a leadership role responsible for driving strategic clarity, operational rigor, and enterprise alignment across Milliken’s global marketing organization. This role translates marketing vision into actionable plans, scalable operating models, and disciplined execution, ensuring marketing investments accelerate brand strength, customer impact, and revenue growth. 

 

As a trusted partner to the CMO and senior marketing leaders, you will lead marketing planning, operating cadence, and shared services governance, enabling teams to focus on the highest-value work and deliver consistent, high-quality outcomes. You will build the systems, processes, and capabilities that allow Product Marketing and Marketing Shared Services to operate as a cohesive, high-performing engine, balancing enterprise consistency with Strategic Business Unit (SBU) flexibility. 

 

Key Responsibilities

Marketing Strategy & Planning 

• Serve as a strategic thought partner to the CMO, refining marketing vision and annual priorities.
• Lead the annual marketing planning process, aligning SBUs and Shared Services around priorities, investments, and execution plans.
• Monitor market dynamics, category trends, and competitive movements to inform strategic pivots and opportunity areas. 

Marketing Operations 

• Design and scale enterprise marketing processes, tools, templates, and operating rhythms that drive clarity and execution excellence
• Own marketing budget governance and capital planning, ensuring spend aligns to strategy and delivers measurable impact.
• Oversee agency network and governance, ensuring strong integration with internal teams and plans.
• Lead marketing learning and development, including onboarding, capability building, and ownership of the Marketing Excellence Conference.
• Partner with IT and cross-functional leaders to advance the CX Digital Roadmap across Marketing, Sales Enablement, and Customer Service.