Director, IT Delivery

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

The Delivery Director plays a critical leadership role within Unum’s Grow organization, overseeing the successful delivery of complex, multi-year initiatives that directly support the creation, enhancement, and modernization of Unum’s product portfolio. This leader is responsible for shaping delivery strategy, ensuring disciplined execution, and driving alignment. You will partner closely with business stakeholders to ensure that related product workflows are delivered with consistency, clarity, and high quality.

Beyond overseeing delivery, the Director will anticipate risks, remove impediments, and ensure that teams operate with the structure, transparency, and accountability required for high-visibility work. This includes guiding prioritization conversations, validating resource needs, reinforcing Agile delivery practices, and ensuring that teams stay focused on delivering measurable outcomes.

This role is ideal for a seasoned leader who thrives in a dynamic Agile environment, is comfortable navigating ambiguity, and can champion change across multiple teams. You will foster a culture of collaboration, continuous improvement, and operational excellence, ensuring that teams not only have what they need to execute successfully, but are also motivated, aligned, and equipped to support the long-term goals of the Grow portfolio.

Job Specifications:

• Proven experience as a people manager, ideally overseeing multiple teams, with a demonstrated ability to mentor and develop emerging leaders.

• Strong background in IT with a track record of leading complex, multi-year initiatives in fast-paced, matrixed environments.

• Demonstrated success driving transformation, process improvements, and organizational change.

• Strong understanding of Agile/Lean leadership principles and the ability to apply them across teams.

• Excellent communication, stakeholder management, and presentation skills, with the ability to influence, build trust, and articulate a clear vision for change.

• Strategic and critical thinking capability, supported by strong planning and execution discipline.

• Bachelor’s degree in computer science (preferred) or equivalent technical experience.

• 8+ years of experience in an IT-related field or equivalent relevant work experience.

• Proven ability to deliver high-visibility programs with tight timelines, complex dependencies, and significant cross-functional coordination.

• Ability to apply broad business and technology insights, including internal and external trends, to support effective implementation of IT plans.

• Leadership style that promotes accountability, resilience, innovation, and a sustainable pace while empowering teams to take smart risks and think creatively.

Principal Duties & Responsibilities:

• Lead the delivery of large, complex initiatives that support Unum’s product development lifecycle

• Oversee Delivery teams, including contractor resources.

• Ensure teams have clear priorities, appropriate staffing, and disciplined processes to meet quality and timeline commitments.

• Proactively identify and remove delivery blockers, ensuring teams have the support and resources needed to succeed.

• Provide hands-on coaching and development

• Build delivery capability by modeling strong execution, planning, and stakeholder management practices.

• Foster a collaborative, accountable team culture focused on outcomes and continuous improvement.

• Champion change across the Grow organization by improving de