Director, Internal Communications

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

We are seeking a dynamic and experienced Director of Internal Communications to join our team. This individual will be responsible for developing and executing communication strategies that foster employee engagement, promote the organization's culture and values, and ensure consistent messaging across all internal channels.

Essential Job Functions:

• Strategy Development: Develop and implement a comprehensive internal communications strategy that aligns with the company’s goals and objectives.

• Content Creation: Produce and oversee the creation of internal communication materials, including newsletters, emails, intranet content, and announcements.

• Executive Communication: Collaborate with senior leadership to craft messages and presentations that effectively communicate corporate initiatives and updates to employees.

• Employee Engagement: Design and implement programs that enhance employee engagement, including town hall meetings, Q&A sessions, and feedback mechanisms.

• Crisis Communication: Develop and manage communication plans for crisis situations, ensuring timely and transparent communication with employees.

• Measurement and Analytics: Establish metrics to evaluate the effectiveness of internal communication efforts and make data-driven improvements.

Job Competencies:

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.

• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.

• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.

• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.

• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).

• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

Other Preferred Knowledge, Skills and Abilities:

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing or a related field.

• Minimum of 2-3 years of experience in internal communications.

• Exceptional written and verbal communication skills.

• Strong project management and organizational abilities.

• Proficiency in using digital communication tools and platforms.

• Ability to work collaboratively with cross-functional teams.

• Strategic thinker with the ability to manage multiple priorities in a fast-paced environment.

• Experience in a similar role within a large organization.

• Knowledge of change management principles.