Director, Insights (Quantitative)

Director, Insights (Quantitative - Gaming)

This role is to be based near one of our offices in Los Angeles or New York.

About us: 

We turn customer challenges into growth opportunities.   

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.  

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed up engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.  

About the Director of Insights - Quantitative:

As a Director of Insights, you will be responsible for leading and successfully delivering multiple research and insights engagements at a time. You will act as a thought partner to our junior to senior-level clients, crafting insights and developing actionable and provocative recommendations, while maintaining trusted relationships.  You will also unlock organic growth through fostering ongoing relationships and repeat clients.

Specific research design and delivery responsibilities include, but are not limited to, methodology recommendations and engagement design, content, and questionnaire development, managing internal and external project members through the execution of data collection, field management, data processing, analysis, and reporting. This also includes working with and collaborating with internal cross-functional teams in support of executing the highest quality work.

Insights responsibilities include translating data into learnings, integrated visual stories and comprehensive narratives that establish impactful and strategic recommendations. This process may or may not include Senior Team/Leader oversight.

You will be responsible for establishing, supporting, and building thriving relationships with Jr. to Sr. Level Insights, Marketing, and other cross-functional client Stakeholders. You will be responsible for mentoring, coaching, and delegating appropriate work to Associates and Sr. Associates (US and India based), and Associate Directors, sharing responsibility for their growth, development, and training roadmaps.

About You:

SPECIAL ATTN: As this role will primarily support our gaming clients, we’re looking for someone who has a passion for video games. If you have experience in the gaming space – personal or professional! - please reflect this on your resume when applying.

• Minimum of 7 years of experience in market research, with a proven track-record of managing multiple end-to-end research projects and developing client relationships.

• Bachelor’s degree (Master’s degree is a plus) preferably in Marketing, Business, Economics, Social Sciences, Psychology, Statistics, or a related field.

• Prior experience managing and leading others as a people manager is a plus.

• Strong analytical skills, including proficiency in statistical analysis and data visualization across a variety of quantitative methodologies including, but not limited to, Segmentation, Brand/Advertising Tracking, UX/CX, Journey and other custom methodologies. Ability to integrate and seamlessly incorporate Qualitative methods, research, and insights.

• Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences including Senior level stakeholders.

• Positively influences organic client account growth and revenue.

• Inspires and motivates others. Act as a change leader who brings others along.

• Proficiency in market research software and tools and Microsoft/Google Suites.

• Proven ability to work collaboratively and lead cross-functional teams and manage relationships with external vendors.

• Demonstrated curiosity, willingness to learn (learning mindset), openness to sharing, receiving, asking for, and applying feedback.

• Adaptability to new methodologies and technologies in the market.

**Bonus if PC gaming/PC building are hobbies of yours! Please be sure your resume highlights this, if so!

Skills required for success include:

• Strong written and verbal communication

• Critical thinking

• Strategic thinking

• Project management

• Problem identification oriented around solutions and Point of View (POV)

• Ability to learn and adapt to cutting-edge technologies to drive efficiency

• Issue de-escalation and solutioning

• Leadership presence