Director, Information Security & End User Computing (EUC)

 

At Alcami, we deliver reliable solutions that unlock the potential of transformative medicines from discovery to commercialization, through trusted partnership with our clients, recognized industry expertise and proven regulatory track record.

 

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Job Summary

The Director, Information Security & End User Computing (EUC) is a senior IT leader responsible for safeguarding Alcami’s information assets, overseeing enterprise security programs, and managing all end-user computing services and support functions. This role leads teams across security operations, infrastructure protection, and EUC support, ensuring reliable, secure, and high-quality technology experiences for all employees. The Director is expected to coach, develop, and grow technical talent while driving operational excellence, resilience, and continuous improvement across their areas of responsibility.

On-Site Expectations

• 100% on-site position.
• 1st Shift: Monday - Friday, 8:30am - 5:30pm.

Responsibilities

Information Security Leadership

• Serve as Alcami’s Information Systems Security Officer (ISSO) and lead enterprise security governance, assessments, and compliance programs.
• Manage security risk assessments across applications, cloud environments, and infrastructure.
• Maintain continuous security monitoring, vulnerability management, and incident response readiness.
• Oversee documentation and controls aligned with NIST RMF, ISO standards, and applicable regulatory frameworks.
• Partner closely with the CIO, CISO (if applicable), and other business leaders to strengthen Alcami’s security posture.
• Contribute to COOP/DR strategy and ensure security considerations are embedded across all technology operations.

End User Computing (EUC) Leadership

• Lead the EUC function, including Service Desk, desktop support, endpoint management, mobile devices, and collaboration tools.
• Oversee deployment, configuration, and lifecycle management of laptops, desktops, mobile devices, peripherals, printers, and standard office applications.
• Ensure timely, high-quality support for all users, with strong SLAs, KPI tracking, and a culture of ownership.
• Manage endpoint security controls, patching, and compliance across all devices.
• Drive standardization of images, device configurations, and application delivery.
• Strengthen ITIL-aligned service processes, change management discipline, and incident/problem management routines.
• Oversee Microsoft 365 administration in partnership with relevant infrastructure teams.

People Leadership & Operations

• Recruit, develop, mentor, and retain high-performing teams across Security and EUC.
• Establish a culture of accountability, continuous learning, partnership, and proactive communication.
• Build operational roadmaps, establish strategic objectives, and manage departmental performance against goals.
• Develop and manage annual budgets for Security and EUC.
• Represent IT in cross-functional meetings and partner with customers across the organization to drive value.

Continuous Improvement & Technical Leadership

• Drive innovation, process optimization, and automation across both Security and EUC operations.
• Provide technical guidance for troubleshooting complex security, infrastructure, and EUC issues.
• Maintain strong knowledge of emerging technologies, vulnerabilities, and best practices.
• Support audits, client assessments, and regulatory inspections.

Qualifications

• Bachelor’s degree in a related field; equivalent experience considered.
• 12+ years of experience in IT, including significant experience in Information Security and EUC operations.
• 6+ years of leadership experience managing technical teams.
• CISSP or equivalent security certification preferred.
• Deep expertise in security architecture, risk assessment, vulnerability management, and cloud security.
• Experience managing enterprise EUC environments, endpoint security, and Microsoft 365.
• Strong communication, customer engagement, and cross-functional collaboration skills.
• Proven ability to build high-performing teams and drive operational excellence.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Knowledge, Skills, and Abilities

• Must have experience with the following:
  • Cloud expertise, and the ability to teach
  • Mobile experience
  • SCADA, infrastructure protection, and/or engine